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  1. #1

    Issue claiming TD2: Ultimate Edition Items / Purchases

    Hey Ubisoft,

    I purchased the Ultimate Edition of this game (as well as the $14.99) pack and I am unable to access it. Every time I try to look for the Grants or purchases I have made. it states I own it yet, nothing even popped up stating I have any of these items. Please look into this as I really would like to enjoy playing with my purchases! Thank you in advance and the game is awesome btw, keep up the great work!

    Regards,
    V
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  2. #2
    Ubi-Mark.'s Avatar Ubisoft Support Staff
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    Hi LightningV,

    Thanks for your report and I'm really sorry to hear that!

    Can you please try the steps in our PS4 Troubleshooting FAQ

    If the issue persists please contact our technical support team on our support site as they will be able to assist in more detail. Please attach your proof of purchase to the case. Apologies for any inconvenience caused.
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