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  1. #1

    Ultimate Edition Items Missing

    Title. All items are missing. They were not in the "grants" tab of the stash and I have no items waiting to be claimed. Also, free apparel items from the Ubi Store are not showing up in the grant/mailbox tabs.

    http://imgur.com/a/kFz6ItG
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  2. #2
    Ubi-Mark.'s Avatar Ubisoft Support Staff
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    Hi MatrimCauthon2, welcome to the forums!

    I'm really sorry to hear that. Can you please contact our technical support team on our support site as they will be able to assist in more detail. Please attach these files to your case, so our support team will be able to investigate it further.

    Apologies for any inconvenience caused.
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  3. #3
    Originally Posted by Ubi-Mark. Go to original post
    Hi MatrimCauthon2, welcome to the forums!

    I'm really sorry to hear that. Can you please contact our technical support team on our support site as they will be able to assist in more detail. Please attach these files to your case, so our support team will be able to investigate it further.

    Apologies for any inconvenience caused.
    Hi Mark.

    I submitted a support ticket last night and have had no response. What is the best way to contact support? Phone? Chat? Support ticket?

    Thanks.
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  4. #4
    UbiMorning's Avatar Community Representative
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    Hello! Please note that since we are experiencing a high volume of contacts, response time may be delayed slightly.
    For your missing content, we recommend these PS4 steps. Please make sure you are not being gameshared the content, as you will not be able to access it. If you are not gamesharing, please submit a ticket with proof of purchase for your copy of TD2. Be sure to specifically mention which items you are missing. Once you've done that, you can reply back with your ticket number so we may look into it for you.
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  5. #5
    Originally Posted by UbiSailorScout Go to original post
    Hello! Please note that since we are experiencing a high volume of contacts, response time may be delayed slightly.
    For your missing content, we recommend these PS4 steps. Please make sure you are not being gameshared the content, as you will not be able to access it. If you are not gamesharing, please submit a ticket with proof of purchase for your copy of TD2. Be sure to specifically mention which items you are missing. Once you've done that, you can reply back with your ticket number so we may look into it for you.
    My case number is 08284566. I do not have any pre order items, no Gold/Ultimate edition items, and nothing bought or earned in the Ubisoft Club store has been delivered to my in game character or stash. Proof of purchase, as well as pictures of my inventory and stash have been provided. I have restored my license, rebuilt my database, redownloaded the game, and verified I am on my activated primary console.
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  6. #6

    Many of us missing our pre order items!

    I just spent much time online with UBISOFT support about this issue! I also spent a ridiculous amount for the pre-order so imagine my disappointment when on day 2 of the early release there is still nothing in the stash! The main reason I pre-ordered was to start with some cool stuff. It will be obsolete by the time you finally get our PAID items to us. What is worse...........after 20 minutes with online chat, they said the same thing you said here........."We will look into that." Nothing more. Then they disconnected chat! We paid $120 which is $60 over the standard game price, should we not be upset to have UBI Soft be so unconcerned? What was the point of paying so much for items we did not get. Part of me just wants to downgrade it now to STANDARD and get my $60 back because I GOT NOTHING FOR THE EXTRA $60 and CHAT acts like they have NEVER HEARD OF THIS ISSUE! Go to REDDIT! Plenty of PS4 owners are upset about this. Do not demean me by acting like you were not aware at all of this issue. THAT IS MORE CONCERNING! YOU CHARGE US DOUBLE FOR THE PRE-ORDER ITEMS..............................WHEN DO WE GET THEM? AFTER THEY ARE USELESS BECAUSE WE WILL HAVE SKILLED UP PAST THEM?

    Just give us an honest answer, not act like you do not know this is a problem. You cannot charge double for something and only give us part of the order. I have ZERO items from the pre-order. This is unacceptable and to make us search you out to tell you of this..........each of us separately is offensive. You should be doing the work to make this right. You charge $120 when the standard was $60. What did you think we were paying all that extra money for? To get the items sometime in the future?

    PS: Yes I went to the White House
    Yes I went to the Stash
    Yes I went to Grants
    No I did not get a thing for $60
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  7. #7

    and i do not game share so that is not the problem

    v
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  8. #8

    why do we have to show proof of purchase???

    We are
    We are playing on the Pre-order so obviously you downloaded the digital copy on our machines! Of course we pre-ordered. To make us go and get proof of purchase is a stalling technique. I could not be playing without the pre-order.
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