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  1. #1

    Missing Purchases/Items

    Hey Team,

    I purchased a "Apparel Cache Key Pack" for 30C on the UbiSoft store this morning and opening this item I received 3 of the same backpack skins. Well that's what I believe them to be as I can't really tell what it was exactly. I apologies, I don't recall the title of this item but the name was Gray in color and all three times I opened it, I was offered the option to receive 457 Exp as it was deemed a duplicate each time.


    I've also purchased 400 E-Credits and I don't see them in my purse.


    Although I completed all aspects of the Private Beta, I needed to also play the Open Beta to unlock those two items? Sounds silly... Can this be fixed please?


    I don't see content for Tier 1 - 3 of the Division Shields available



    Thanks,
    Jeremy
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  2. #2
    Ubi-Keo's Avatar Ubisoft Support Staff
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    Hi Jeremy,

    In regards to the issues you have mentioned:

    . Apparel Cache Key Pack - I have checked your account and it shows that you received three different items (2 types of shoes and a camo skin)
    . 400 E-Credits - There is a known issue with some of the Ubisoft Club Rewards not appearing in game at the moment, this is being investigated.
    . Tier 1 - 3 of the Division Shields - Items will appear in the player's Stash > Mailbox > Grants first. If these are not appearing could you please submit a support ticket and attach a screenshot from The Division 1 showing how many shields you have unlocked.

    In regards to your other query about the two items from the Private Beta and Open Beta, could you please confirm which items you are referring to?
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  3. #3
    I had the same issue with the Apparel Cache Key Pack this morning so maybe it’s a bug that needs to be looked at?
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  4. #4
    UbiMorning's Avatar Community Representative
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    Sep 2017
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    15,450
    Hi oaklandm! You do not happen to have a screenshot of this issue would you? I can see you opened the reward, and got a pair of pants, I believe a neck tattoo, and a camo skin as well.
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  5. #5
    No I do not I’m afraid, I do defiantly remember opening each crate and it giving me 3 of the same backpack items though.
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  6. #6
    I had the same issue. It kept showing a backpack as the reward, but in fact I found out I had earned 2 emotes and a pair of glasses. So it seems those are bugged somehow and just showing the backpack repeatedly. Sadly I didn't take any screenshots or videos myself either. Least I know I got different items when I poked about, but seeing that backpack 3 times was disconcerting.
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  7. #7
    ubi--unicorn's Avatar Ubisoft Support Staff
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    Mar 2017
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    Thanks guys, this issue has been reported. Feel free to share any screenshots you have here!
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  8. #8
    Originally Posted by Ubi-Keo Go to original post
    Hi Jeremy,

    In regards to the issues you have mentioned:

    . Apparel Cache Key Pack - I have checked your account and it shows that you received three different items (2 types of shoes and a camo skin)
    . 400 E-Credits - There is a known issue with some of the Ubisoft Club Rewards not appearing in game at the moment, this is being investigated.
    . Tier 1 - 3 of the Division Shields - Items will appear in the player's Stash > Mailbox > Grants first. If these are not appearing could you please submit a support ticket and attach a screenshot from The Division 1 showing how many shields you have unlocked.

    In regards to your other query about the two items from the Private Beta and Open Beta, could you please confirm which items you are referring to?


    Hello Ubi-Keo,

    Thanks for the reply! I've been tied up at work and wanted to reply to my original post, to let everyone know I have everything as mentioned. I see the Legendary cache items as you mentioned. It's possible the "opening screen" for these items just as a visual bug

    As for my other comment, I see rewards for players that played the Private Beta but maybe not the open Beta. I was out of town during the open but completed everything in the Private. To my understanding, they were essentially identical in content. So for the items below, they are labeled as only available to those how completed the Public Beta:
    1. Supply Crate - Reward for completing the Dark Zone East Introduction mission in Open Beta
    2. Capital Hill Arm Patch - Complete the invaded mission in the Open Beta to receive this exclusive arm patch in your inventory

    I know this is a very minor gripe comparing to other issues that might be out there. But if you could shed some light on these that would be excellent!


    Thanks again,
    - Jeremy
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