I reported this bug SPECIFICALLY so it wouldn't end up in the game, and guess what? It's still there.... I'm re-posting the video I posted during e OPEN Beta.....
https://www.youtube.com/watch?v=AAnqyqFZlOc
I am sorry to hear that you have encountered this issue.
Could you please provide a new video and also check if there is any other way to access the room. I noticed there is a window close by, is it possible to go out there an access the room from the other side? If not could you please show this in the video. Could you also open the map again when you are outside the room to show the exact location.
Thanks.