My credit card got charged but i didnt get the game | Forums

[ICorrentesI]

I tried to buy a pre order of division 2, and after the payment screen, the Uplay app gave me a "not found" page.

My credit card was charged but i didn't received the order confirmation.

I have a ticket open without response

[Oofop]

Exact same for me

[Zand3rs]

welcome to the club

[Ubi-Matcha]

Hey guys! We'd recommend opening a ticket with us if you haven't already. Our team will update you as soon as possible!
Thanks.

[ICorrentesI]

In my work i deal with a lot of digital purchases on a daily-base.

I find completely unbelievable that a company like ubisoft still didn't gave me a response on such serious situation.

[ICorrentesI]

I did created a ticket 10minutes after i noticed that i was charged for no game-

I was about to repeat the preorder operation glad i didn't.

[Zand3rs]

Opened a ticket about 12 hours ago or so. Still no help! And head start coming to its end faster than ever....

[VLADA757]

I send like 4x tickets and its 1 big joke full with nothing.... this is big shame for company like this 1.

[ICorrentesI]

Well i opened a ticket 14hours a go .

I'm not worried with the head start but i think its consensual that being charged and got no game is pretty serious right ?

[ICorrentesI]

Tried to chat with support but chat is unavailable since yesterday ?