Preordered ultimate edition but have problems. | Forums

[Zand3rs]

Hello.

I ordered ultimate edition with paypal, money has been drawn.
I can see it in my ordered list.
I can see the game in my club app.
I can add rewards.
I could choose free game but it says its not available yet but its been released forever.

I never got a email.
I do not see it in my inventory,
Exiting and logging out of launcher does not help.

This is really sad, and worst part is this is not the first time and i have missed a lot of keys this way in the past.
You really need to look over your entire platform and make sure it works.

Please fix asap, also sent in a ticket about my issue!

Best regards
Anders

[blackmamba0109]

I pre-ordered the ultimate edition and cannot play. The game still says not released. What is going on and how to I access 3 days early?

[Zand3rs]

This blows!

[Lost.Inside]

.

[Zand3rs]

Somone looking into this anytime soon? I feel like my headstart is over already!

[Zand3rs]

Ok update, i have now gotten a mail that they will forward my situation and that they will get back to me.
This is like another release all over again

[Ubi-Matcha]

Hey guys, if you haven't already I'd advise opening a support ticket with us.
In regard to the free game that some players receive with their purchase, this will be available to play from the official launch date of The Division 2.
Thanks!

[Zand3rs]

Hey guys, if you haven't already I'd advise opening a support ticket with us.
In regard to the free game that some players receive with their purchase, this will be available to play from the official launch date of The Division 2.
Thanks!

Would be so much better if the company you work for actually would deliver what i paid for. Just saying

[Lost.Inside]

Hi everyone at Ubisoft.

To remind you and as a little help, I am bringing up all threads and made a summary of people having the same problem. We got charged (sometimes more than once, up to 4x) when we bought the game on Uplay, but did not receive the game. Hopefully this will speed up the process. My case number is 08277746.

Thread 1: ''bought the game but did not receive the game''
https://forums.ubi.com/showthread.ph...cieve-the-game

Thread 2: ''pre order division 2 i got 404 and got charged anyway''
https://forums.ubi.com/showthread.ph...charged-anyway

Thread 3: ''Checkout Issued''
https://forums.ubi.com/showthread.ph...heckout-Issued

Thread 4: ''Unable to pre-order TD2, Payment Failure''
https://forums.ubi.com/showthread.ph...ayment-Failure

Thread 5: ''Ordered through Ubi store...not working''
https://forums.ubi.com/showthread.ph...re-not-working

Thread 6: ''Preordered ultimate edition but have problems.''
https://forums.ubi.com/showthread.ph...-have-problems

Thread 7: ''Where is my game!''
https://forums.ubi.com/showthread.ph...ere-is-my-game!

Thread 8: ''so you will respond to every issue but the ones who got robed of their money??''
https://forums.ubi.com/showthread.ph...of-their-money

Thread 9: ''Ordered Gold Edition through Paypal and no game in my Uplay library''
https://forums.ubi.com/showthread.ph...-Uplay-library

Thread 10: ''Problem with pay''
https://forums.ubi.com/showthread.ph...oblem-with-pay

Thread 11: ''Charged But no game''
https://forums.ubi.com/showthread.ph...ed-But-no-game

Thread 12: ''PreOrder Problem''
https://forums.ubi.com/showthread.ph...eOrder-Problem

Thread 13: ''My credit card got charged but i didnt get the game''
https://forums.ubi.com/showthread.ph...t-get-the-game

Thread 14: ''Purchase Issues and Support not responding''
https://forums.ubi.com/showthread.ph...not-responding

Thread 15: ''Game not showing in Uplay''
https://forums.ubi.com/showthread.ph...owing-in-Uplay

Thread 16: ''I bought the Preorder version and havent recieved a code.''
https://forums.ubi.com/showthread.ph...ecieved-a-code

Thread 17: ''Division 2 not added to UPLAY library after digital purchase...Support Ticket Pending''
https://forums.ubi.com/showthread.ph...Ticket-Pending