Here you can find a list featuring the most commonly reported issues by the Community which are under investigation by the development team.
Please be aware this doesn't represent the full list of issues actually under investigation.

The more cases we are able to analyse for the issues we’re investigating, the more efficiently we are able to diagnose the cause. If you have any screenshots, videos, or relevant system files (e.g. DxDiag) of an error occurring, please share them with our Ubisoft Support Team or in the Player Support section of the forums


Weekly Invasions not showing up in the progress menu
Players are reporting they have no access to the Weekly Invasions, despite having completed Tidal Basin in World Tier 5.
Status: Working on a fix

Camp White Oak / Manning National Zoo: Infinite loading screen
Players are reporting Camp White Oak /Manning National Zoo missions might get stuck on an infinite loading screen if the session owner leaves the group during the "En route to (mission)".
Workaround: Open the map and return to the White House

[Classified Assignments] Stuck in the Classified Assignment area if kicked
Players can become stuck in the Classified Assignment areas if kicked from a group.
Workaround: Log out of the game to reset your position."

[Classified Assignments] Mission timer resets and becomes unavailable
Players are reporting the Classified Assignment mission timer will reset and become unavailable if kicked for being idle while in the mission.

[National Zoo] Monorail can be activated without waiting for other party members
Players are reporting the monorail in the National Zoo can be used without other party members were ready.

[National Zoo] Enemy Outcast stuck in the environment
Players reported enemy Outcast in the National Zoo mission will get stuck in the floor or behind a door.

Game Features

[Matchmaking] Stuck in Raid Matchmaking
Players are reporting being stuck in a matchmaking queue when matchmaking for the Discovery Difficulty of Washington National Airport.
There are also reports coming from players stuck within Washington National Airport when matchmaking into an ongoing raid and are unable to participate in the ongoing encounter.
Workaround: Fast travel from the mega map.

[Matchmaking] High queues when entering Raid matchmaking
Players are reporting high queues when entering Raid matchmaking.

[Matchmaking] Unable to teleport to checkpoints after Discovery Raid matchmaking
Players are reporting being unable to teleport to checkpoints after matchmaking into a Discovery Raid if there is a battle in progress.
Status: This is not a defect.


No gun sounds / crackling enemy voices and distortions
We've received reports of Audio issues, e.g. crackling enemy voices, distortion, and no gun sounds. We appreciate any details you can provide for these issues, including platform, hardware (also your headphones and software), when it happens, how often it happens, etc.
Status: on August 23rd, we've applied a fix that improved the general situation. However, if you're still receiving audio issues reports, please let us know by providing the following details: when/where you've experienced these issues, what audio issue presented itself and if you fixed it by restarting your game client.

[Xbox One] Corrupted Audio on Found Footage
Players on Xbox One can experience corrupted audio when playing back found footage collectables.

Missions do not play their audio anymore when hovering over them
Players are reporting missions don't play their specific audio track while hovering those on the world map.
Status: This is an intended change, community feedback was that the constantly repeating audio could become annoying.


Missing collectable in the Base of Operation
Players are reporting a missing collectable in the Base of Operation.

Unable to collect the last phone recording collectable of Kelso’s story
Players are unable to collect the collectable in question.
Status: We were unable to reproduce the issue. If you're still experiencing the problem, please let us know by contacting the Support Team.


Unable to access Treasure Room or loot the SHD Cache after disconnect
If the player is disconnected during an expedition they will be unable to enter the treasure room or to loot the SHD cache.
Workaround: Reset the branch

Progress reset after a disconnection
Players are reporting progress may be reset if the user disconnects after completing one or more objective.

Expedition branch rewards inconsistencies in all world tiers
Players are reporting the rewards for completing an expedition branch are the same on all world tiers.


Bounties require billion intel
Players are reporting bounties that are requiring several billion intel.

Resetting daily projects missions
Players have been reporting that their daily projects for missions are resetting.


Theatre Settlement downgraded to level 3
The Theatre Settlement has been downgraded to level 3 for some players, but players still have access to all upgrades from the settlement.

Blueprint rewards are not being shown
Players reported blueprint rewards are not being shown on Projects and Control Points but are correctly awarded when finishing these activities.
Status: Improvements made in Episode 1, we are monitoring players feedback.


Unable to pick up Specialization ammunition
We're seeing reports of players being unable to pick up Specialization ammunition, especially for the Demolitionist.

Revive Hive not working as intended
Players reported inconsistencies with the Revive Hive skill, not working as intended.
Status: Improvements made in Episode 1, we are monitoring feedback.

Liberty's Blind Justice talent not working as intended
We are aware that there is an issue with the Liberty's Blind Justice talent.

General Bugs

Character invisible collisions in Downtown East
Players are reporting Invisible collisions in front of several metro train doors in Downtown East as well as in front of restaurant on corner of G ST NW and 9th ST NW.
Workaround: Players can vault over the invisible collision and proceed as normal.

Drone Operator missing subtitles
The Drone Operator has no player-facing subtitles when speaking.

Engineer Deployable Tank Invisible/Invulnerable
Players may encounter an invisible mini-deployable tank from engineer NPCs in-game. Exiting and re-loading the session can make the tank reappear but causes invincibility.
Workaround: In non-heroic missions a restart from current checkpoint can fix this issue, but it means a full restart of the mission.


Field Proficiency toasts are not showing the rewards
Players are reporting Field Proficiency toasts are not showing the rewards, e.g. the cache and event apparel keys.
Status: users still receive these rewards, this bug is visual only.


Washington National Airport missing keys
We're aware that some players have issues with the keys available in Washington National Airport.
Status: fixed with August 1st maintenance

Technical issues

Client crashes and bluescreens
Players are experiencing game client crashes and bluescreens, especially on Playstation 4.
Status: In order for us to speed up the investigation process, please make sure to share what error code you're receiving after a crash.

You can share your error codes in the relevant thread, according to your platform:
Xbox One

Client crashes when viewing projects
Players are reporting crashes when viewing Projects via the mega map or NPC interacts after joining a co-op session.