Ordered through Ubi Store..not working | Forums

[ExodusThirteen]

ordered Ultimate edition through Ubi Store,
-received invoice
-charged credit card
-no email confirmation
-no automatic account update
-no key code
-no response to issue submitted
-cant open chat to resolve

Order number :10951058

Not sure what is worse, Ubi store or Epic store...

Any help or advice is welcome...

[Zand3rs]

Same!

[Ubi-Town]

Hey Exodus,

Looks like the transaction did go through, as I can see that the game entitlement has been granted. Could you relog on Uplay and let me know if the game is still not appearing?

[VLADA757]

hey hey i have same problem,i did spend the money but there is no game,im waithing for a 6h maybe more and nothing please help

[Zand3rs]

I have the same problem and i have relogged a few times over the past 2 hours.
Please help!

[Lethal_Milk]

I have the same problem even logged a case number but still havent heard anything was charged and my mone was taken but still have no email or order reciept of the game please help

[Higher7Self]

I purchased the standard edition and submit a refund ticket. I decided to go ahead and purchase the gold edition, and it's saying it should be in my game library, but it's not there. I just see the standard edition still.

[Lost.Inside]

I bought the Gold Edition and used 20% discount with Uplay Points (79.99 Euros)

Game not showing appearing in Library
Can't preload
Can't play on release (which is in 20 Minutes here)
Credit Card Charged
Money gone
No game

I don't want a refund, as I'm also unsure if you can use that 20% twice. Also i don't have anymore Uplay points now.

Can you just put the game in my library please. And if you're nice then please just give me the Ultimate edition instead of the Gold edition because you upset me

thanks

[Radsy.]

i have Ultimate Edition so Same here and still waitting

[Lethal_Milk]

im having the exact same problem please keep me updated on if they help/contact you