No option to upgrade on psn store. Tried for 2hrs to get help from Sony Support, but they keep saying they dont do refunds, all sales final, so they cant help me out and to call Ubisoft. Only option on psn store, is to buy the Ultimate edition AT FULL PRICE even though I've already purchased the standard. No deduction for the Standard edition in my cart total of when I go to checkout with the Ultimate. All I want to do is upgrade so I can play sooner. Wtf?
Hey Mainepure!
Ubisoft support have no control over the PlayStation store, so it'd not be possible for us to do anything from our side to refund or upgrade your version. I know it's not the news you wanted to hear, there are no other ways to get you that early access by other means unfortunately, sorry about that.
That's funny, after spending 2hrs on support with Sony, I was told multiple times that Ubisoft decides what game versions or upgrades are available for sale in the PSN store, and it was Ubisoft not allowing for purchase of an upgrade.
I get it, they want me to feel pressured into buying the full game twice. I think it's pretty lousy to not give an upgrade option for digital without buying a 2nd copy of the game and eating the $60 I paid for the regular edition, ESPECIALLY since I dont even have the game downloaded or otherwise in my possession.
Hello Mainepure. We apologize for the inconvenience. The only way you would be able to upgrade your edition would be to reach out to the retailer you purchased it from, request a refund, and then purchase the edition you want. We understand this may not be ideal for you, and have passed this suggestion on to the proper department.