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  1. #1

    i have pre order problem,i spend money and its like i didnt buy the game

    Its like they have problem with my card buy my card spend my money for this game....what to do?
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  2. #2
    Same happened to me today so i preorder The division 2 at and Uplay Store purchase failed, but money was taken from bank account credit card there so no game or any thing in my ubi account.
     1 people found this helpful
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  3. #3
    Who can we contact this is ***ing company took the money and they didnt give the game because they are brocken.....
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  4. #4
    Contact your credit card company.
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  5. #5
    I submited a ticket 2h ago and waiting still same on twitter, but since i read from the past i am 99% sure we can say good buy with our money, but i cant do that cuz they where all i got
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  6. #6
    I did that Contact my credit card company and money is on hold/reserved
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  7. #7
    So best thing is to contact my credit card and to take my money back?
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  8. #8
    On another thread, someone posted a screenshot of their shopping cart. Seems the Ubi store is going through maintenance at the moment.
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  9. #9
    so what now?
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  10. #10
    Contact your card issuer and ask for a hold to be placed on the purchase. Contact Ubisoft informing them that you did not receive the game when purchasing but the money was taken, so you have issued a hold pending refund of that money.

    Once you have that done, you can then purchase the game again from another retailer (as it seems Ubisoft Uplay is causing you issues). Gamesplanet.com have a deal on for 10% off if you can use that site where you come from.

    Hope that helps.
     2 people found this helpful
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