What's the deal with hard copies? | Forums

[mickysc]

Me, like many other people, can't track my package and we're only hours before release. Can we get an official answer on that matter?

[zShinra]

Mine hasn't even been dispatched yet.

[mickysc]

Ups says the don't have info of the package and ubi's silent treatment makes it even worse. If we're about to loose the early access, don't bother to send it,just give us a refund.

[Charisma01]

Any updates please let us know. Many of us are in the same boat.

[mickysc]

I submitted a ticket asking if it's possible to give proof of payment so I can get a code for digital download so I won't loose the early access and if this not possible, instructions for a refund. No answer yet. From here don't expect any answers. They'll keep giving you the silent treatment hoping you'll forget about it and in 10 days they'll say something that will include '' I'm sorry you feel this way/had to go through that'' etc etc.

[MTschannen]

Here is the answer I got from Ubisoft support chat....

Jonny: Sorry to hear of this, physical deliveries should all be received by tomorrow, as promised. We did not promise midnight access the day before release. If you will still have not received it by tomorrow please contact us back and we will certainly be able to do something for you. Is there anything else I can help you with today?

[axel2moody]

lmao why would you order physical copy of the game. you still have to install the damn game on the hdd. theres thousands of people who also probably pre order physical so that of course its gonna affect the time it will take to send out your game. just go digital ffs

[MTschannen]

I ordered the Phoenix and DZ Editions for the statues and the game. Digital is not an option for those.