1. #1

    Possible leaderboard error

    So this may be a stupid question, and with the many issues being reported at the moment, perhaps not the most important either, but I simply can't figure this one out.

    When I look at my score on both global and friends LB's, my total score is 28562881 points, yet the regional LB only shows me having a total score of 27888380.

    I can see that the missing points are from the stadium finals and trials tracks, but I presume that it's the same with skill games and ninja tracks, I haven't improved any of those in a while.

    Is this because of something I don't understand regarding the workings of the LB's or is it because of a glitch or something?

    Any help would be greatly appreciated.
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  2. #2
    I have the same issue

    I only noticed this when I started grinding to move up in the regions leaderboard. It seems that recent points I got are added up to all leaderboard, but some points in the past got lost somehow. I've created a ticket with support to try to fix this.

    One additional information (not sure if its the same case for you): the first two weeks I played Trials Rising I wasn't in my home country, it's possible the points I got when I was away didn't add up.

    This is currently what I can see in game:

    Stadium Finals Skill Games Trials Tracks Ninja Tracks Total
    GLOBAL 10490554 2644469 19813154 161454 33109631
    REGION 7116259 2064397 15699390 161454 25041500
    FRIENDS 10490554 2644469 19813154 161454 33109631

    I'm at the top 1% globally and with the points I have I should be top 10 in Brazil

    Profile stats:

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  3. #3
    If I delete my save from the cloud, would that reset my points in the leaderboard?

    I'm really starting to think about starting all over again
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  4. #4
    Ubi-Raziel's Avatar Ubisoft Support Staff
    Join Date
    Jan 2019
    Posts
    940
    Hey, apologies for the delay.

    I have reported this to our dev team, as I don't believe this to be intended.

    Deleting your save file would reset your stats, however I believe your place in the leaderboards would remain.

    Leave this to us, we will get it sorted!
     1 people found this helpful
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  5. #5
    Great! Thanks for looking into it
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  6. #6
    Hi, I did some digging and found out some information that seems conclusive on the why I'm having this issue and will help you guys fix this.

    Currently this are my points on the learboards:
    Stadium Finals Skill Games Trials Tracks Ninja Tracks Total
    GLOBAL 10640287 2707836 20988630 297627 34634380
    REGION 7966612 2307764 19247134 297627 29819137
    FRIENDS 10640287 2707836 20988630 297627 34634380
    So what I did was... I checked every track's leaderboard in the game and found some entries that were saved with region 'US' and not my actual region, Brazil. Although, as I mentioned in previous post when I first started playing the game I was in the US and not in Brazil, so it kind of makes sense.


    By each type of track, these are the discrepancies I've found (tracks that have a different region saved):

    STADIUM FINALS, total points missing in region's leaderboard: 2673675
    LEAGUE TRACK NAME POINTS REGION RECORD DATE
    American Rookies Schoolyard Brawl Supercross 237639 US 9 mar 2019
    American Rookies Schoolyard Brawl Duel 232110 US 9 mar 2019
    Euro Starter Cup Stable Swede Supercross 237493 US 9 mar 2019
    Euro Starter Cup Stable Swede Duel 236549 US 9 mar 2019
    Euro Starter Cup Stable Swede Stadium Finals 238093 US 12 mar 2019
    Asian Novice Class Siberian Learnings Duel 240579 US 10 mar 2019
    Asian Novice Class Siberian Learnings Stadium Finals 246458 US 18 mar 2019
    Asian Masters Bali Forever X-Cross 241200 US 11 mar 2019
    Euro Semi Pro Highland Fling X-Cross 277256 US 12 mar 2019
    Euro Semi Pro Highland Fling Supercross 244560 US 12 mar 2019
    Euro Semi Pro Highland Fling Duel 241738 US 12 mar 2019
    TOTAL POINTS 2673675
    TRIALS TRACKS, total points missing in region's leaderboard: 1741496
    LEAGUE TRACK NAME POINTS REGION RECORD DATE
    American Rookies MX and the City 258300 US 11 mar 2019
    Euro Starter Cup El Tomate 255370 US 12 mar 2019
    Asian Novice Class Beach Bum 256430 US 11 mar 2019
    Asian Novice Class Chinese Cliffs 242057 US 11 mar 2019
    Asian Masters Firebase Faceplant 232598 US 10 mar 2019
    Asian Masters Angkor What? 245490 US 12 mar 2019
    Euro Semi Pro Finnish Flash 251251 US 12 mar 2019
    TOTAL POINTS 1741496
    SKILL GAMES, total points missing in region's leaderboard: 400072
    TRACK NAME POINTS REGION RECORD DATE
    Flaming Man 215507 US 12 mar 2019
    Hurdles From Hell 184565 US 12 mar 2019
    TOTAL POINTS 400072
    So yeah... this is why when I go to Region's Leaderboard it doesn't add up correctly

    From March 8 to 20, I was in the US to it confirms my suspicious.

    In my opinion, an easy fix that it makes a lot of sense to me is to just show my position in the region's leaderboard considering all my points in the game. Seems to me that the game code is filtering my points by my current region and not just filtering players in the current region.

    The filtering the way it is kind of makes sense but from a player's point of view, I just want to see my current position in my current region leaderboard considering all the points I've earned. The points I got it when I was in another region and got recorded in that region should be counted as well.

    Sorry for the long post but wanted to get all that out to help you out.

    Thanks!
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  7. #7
    In the meantime, a workaround is to look for a track were you don't have a record saved with your correct region and try to improve your time

    If you improve your own record it will save it again and with your current region
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  8. #8
    Improved all my times recorded with different region and now my points are correct

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