charged for a purchase that i didnt receive | Forums

[CoOp_Gordon]

I opened ticket and support says they cant help me and i should go to paypal, paypal say ubisoft got the money and i should ask ubisoft what happen....so who help me?

Sill no game and no money, noone want help, and game come out 12th march.

If you live in the EU print off the paypal receipt, and the mesages from Ubi support and from Paypal. Then go and visit or email you local Trading Standards office. Leave it to them.

[SilentHuntres]

If you live in the EU print off the paypal receipt, and the mesages from Ubi support and from Paypal. Then go and visit or email you local Trading Standards office. Leave it to them.

I opened case in paypal, they say i have customer protect but they have 30 days to resolve problem... so i cant play up to 30 days... its really sad... i bought golden edition to play earlier and now i must wait who know how long becose ubisoft cant help me and give me game or return money... i wanna buy game again before 12 march i know bugs happen but i wont do it till i get money back.

[CoOp_Gordon]

I opened case in paypal, they say i have customer protect but they have 30 days to resolve problem... so i cant play up to 30 days... its really sad... i bought golden edition to play earlier and now i must wait who know how long becose ubisoft cant help me and give me game or return money... i wanna buy game again before 12 march i know bugs happen but i wont do it till i get money back.

It's at times like this that Ubisoft's woeful lack of customer care are thrown into sharp focus. Steam was brought to heel by Australia's consumer protection laws, which is how their consumer-friendly refund policy came into being. it's about time the EU took a look at the way that Ubisoft has trampled over consumers rights the way they have of late. There are two ways to learn - the easy way or the hard way. Steam opted for the hard way and paid (literally) for it. I wonder how Ubi will react.

[Lens00140]

This is clearly a Paypal issue with the transaction not a Ubisoft one, best bet is if you can purchase off Ubisoft's website using another method like a cc if you have one and chase Paypal for a refund. If Ubisoft supoort has given you an answer that it's Paypal, there's nothing Ubisoft can do, It's another company that is holding your funds for whatever reasons. I'm sorry to hear that you are having these issues and I understand it's really frustrating to deal with Paypal, that's why i don't anymore.

[SilentHuntres]

This is clearly a Paypal issue with the transaction not a Ubisoft one, best bet is if you can purchase off Ubisoft's website using another method like a cc if you have one and chase Paypal for a refund. If Ubisoft supoort has given you an answer that it's Paypal, there's nothing Ubisoft can do, It's another company that is holding your funds for whatever reasons. I'm sorry to hear that you are having these issues and I understand it's really frustrating to deal with Paypal, that's why i don't anymore.

Yea, but why i have game in my ubisoft order history but not in uplay app. Same account in ubisoft store and uplay app.

[CoOp_Gordon]

Yea, but why i have game in my ubisoft order history but not in uplay app. Same account in ubisoft store and uplay app.

Then this is a problem at Ubisoft's end and they are giving you the runaround. Contact them again (perhaps a mod can help if they have access that you don't) and make sure you give them the whole story, especially that it is in your order history. If it is not a problem at Ubi's end it should not be in your order history.

Just make sure that there is no refund or whatever there first.

[SilentHuntres]

Then this is a problem at Ubisoft's end and they are giving you the runaround. Contact them again (perhaps a mod can help if they have access that you don't) and make sure you give them the whole story, especially that it is in your order history. If it is not a problem at Ubi's end it should not be in your order history.

Just make sure that there is no refund or whatever there first.

I still trying.