Played about an hour in the closed beta before I got stuck at the connecting screen which I waited for support to fix with no luck. Uninstalled it and tried the open beta with the same issue. Waited for support to try to fix as I went through 3 separate emails of troubleshooting steps that did not work. Late in the open beta I made a brand new account and was able to get in. Still getting asked to troubleshoot my computer despite being able to get in with an alt account. Was told their support would contact me and 4 days later my ticket auto closes because it's waiting for a reply from me for some reason. Reopened it and was told they can't help me because the beta has ended and that if I was still interested to get the game when it released. Not sure why I would if I can't even be sure I can get into it. Very unhappy with this and will not be getting it which is sad because I was looking forward to it.