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  1. #1

    Somehow bought game twice (two order numbers) - NOT EVEN in library

    So, through the convoluted purchase through Uplay I have somehow purchased (pre-ordered) this game TWICE through Uplay, according to my email. I have two different order numbers, and on top of that I was never given a choice of a free game (at least somewhere I could tell, and I don't even have the game in my library. It just tells me to "Pre-order The Division 2", What is going on? If I would have known it would have been this much of a hassle, when I am broke mind you (and I definitely cannot afford two purchases of the same product!) I would have just said screw it!

    Anyone have any insight, or had this issue?
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  2. #2
    Okay, cancel that I have found The Division 2 in my library, buried a bit, but it's there. However, I still apparently bought it twice, and that is definitely an issue..
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  3. #3
    teksuo1's Avatar Senior Member
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    Mar 2016
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    did you buy from the uplay app store? it seems to be needing updates.. it failed to warn me i was gonna pay some new quebec tax on digital products until after the fact in the recap

    the website store seems to be in better shape.

    eitherway, contact support ; i'm sure they can help you with that since you have the order numbers.
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  4. #4
    Originally Posted by teksuo1 Go to original post
    did you buy from the uplay app store? it seems to be needing updates.. it failed to warn me i was gonna pay some new quebec tax on digital products until after the fact in the recap

    the website store seems to be in better shape.
    Yeah, I tried to buy it from the Uplay store through the launcher. Then after it redirected me to the website. (No order confirmation on the launcher). I thought, it just wanted me to buy it on the website.
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  5. #5
    Dude you are more unlucky then me and everyone I know 😏😒👎
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  6. #6
    Waited till live chat opened up. I did SOMEHOW purchase it twice. Got a refund on one of my duplicate division 2's. Fact that this is even possible man..
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  7. #7
    Ubi-Zubi's Avatar Community Representative
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    Originally Posted by MeinChurro Go to original post
    Waited till live chat opened up. I did SOMEHOW purchase it twice. Got a refund on one of my duplicate division 2's. Fact that this is even possible man..
    Glad you were able to get this refunded. Thanks for the heads up!
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  8. #8
    Ubi-Zubi's Avatar Community Representative
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    Originally Posted by MeinChurro Go to original post
    Waited till live chat opened up. I did SOMEHOW purchase it twice. Got a refund on one of my duplicate division 2's. Fact that this is even possible man..
    Glad you were able to get this refunded. Thanks for the heads up!
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  9. #9
    Lens00140's Avatar Senior Member
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    Feb 2019
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    I google'd how to get my free game as I was in the same boat as the op, here's the linky to redeem http://thedivisiongame.com/freegame
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