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  1. #1

    Hard Crash to Desktop About Every Hour

    Hey fellow agents,

    I've spent about 15-20 hours with the Open Beta and I’m averaging about 1 hard crash every hour.

    It’s exactly the same every time: game and sounds freeze, window shrinks shortly after, then hard crash to desktop--no error message or crash report request. While I experienced similar crashes during the Private Beta, they never occurred this regularly (and would always request a crash report). I have tried every troubleshooting step in Ubi's guide, but nothing has worked.

    My specs:
    - Windows 10 64-bit
    - 1080 Ti
    - 32 GB RAM
    - i7 8700k
    - 1440p @ 144 hertz, 3 monitors w/ G-sync
    - Installed on a SSD
    - All current device drivers

    “Fixes” I've tried:
    - ALL suggestions in troubleshooting guide
    - Changing graphics settings (both in-game and nVidia Control Panel)
    - Unplugging all monitors but one
    - Closing ALL other programs
    - Reinstalling on a different SSD drive
    - Turning on/off DX12

    Still crashing. Worse still, there seems to be no discernible cause to each crash; sometimes it's in the middle of a hectic fight or mission, and sometimes it's just while running down a street.

    I’d be grateful for any ideas for fixes, but since the beta is ending soon anyway I just hope to make Ubisoft aware of it. I’m loving the game so far and really hope this won’t be a problem in the release build.
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  2. #2
    Best case I can make it an hour before crashing, but now it seems that it will crash after just 5minutes. Done all the usual stuff, no messages, I did turn on auto upload crashes so maybe that hides the errors? Latest drivers, windows updates, etc. DX11 DX 12 doesn't matter.

    I was really excited to jump in, but I can't justify taking a risk that big after not seeing any improvements over the last 3 betas.
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  3. #3
    @TheDivisionGame in 1 hrs, ive hard crashes 3-4 times.The only game on 40 games i own who crash like that, even division 1 i ahve some hard crashes all the time....Why!!!
    open beta and private beta, i ve more than 200 crashes
    here a taste, Public video on facebook
    http://bit.ly/division-crashes-video

    ive tried all setting dx11 or dx12
    ultra high settign or low setting
    doesnt work at all
    i never experience bad crashes like that, only division games (PC)
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  4. #4
    Crashes due "bad_module_info" it said. So I disabled the windows full screen optimization, but still refers to it. Borderless windowed mode did not help, altough that fixed the black screens at loading.
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  5. #5
    Ubi-Redbeard's Avatar Ubisoft Support Staff
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    Mar 2017
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    7,279
    Hey,

    Can you please create a case on the support website and submit your DxDiag and MsInfo files for further investigation?
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  6. #6
    Just submitted my case. Good luck with the release!
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  7. #7
    Ubi-Redbeard's Avatar Ubisoft Support Staff
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    Mar 2017
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    7,279
    Thanks for confirming that @CourtesyManx64!
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  8. #8
    ticket open : Reference number 08210411
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  9. #9
    Ubi-Redbeard's Avatar Ubisoft Support Staff
    Join Date
    Mar 2017
    Posts
    7,279
    Thanks for providing your case number @DeeZNuTs_Qc.

    I've passed it on to the team now.
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