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Senior Member
Software Closed
Hi guys.
Picked up Rising on Switch and experienced quite a few 'The software was closed because an error occurred' moments. These have happened in different parts of the game. One as I finished playing a track central track after the voting screen. Another at the end of a Challenger race as I was about to exit out. Others have happened at the end of races. The sponsor/contract still appears that I've done it when I load the game back up and go back in to the world map.
I can't recall the game closing when I'm actually doing a track/race. It seems to be more when it fades to the smokey/fog screen part that goes to the next screen if that makes sense.
Also picked Trials up on Xbox but haven't played it on that yet so don't know if any crashes happen on that platform.
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Senior Member
Hey there JetArtois!
Would you mind going through a bit of this basic Switch troubleshooting and letting me know if this kind of thing improves at all? Sorry for the inconvenience!
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Senior Member
Will have a look and let you know
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Junior Member
I don’t think it’s just a one off where he is suffering problems and nobody else is as I am having the same issue on switch, I also have on PS4 and that has not crashed yet but the switch version constantly closes
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Ubisoft Support Staff
@HDBeamy, do you receive an error message at all?
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Junior Member
Donkey crash
Im having an issue when I play certain tracks with the Donkey. I try to do the track Red Steel with the Donkey but as soon as i touch the red steel beams the game crashes. I tried with the other track with the red hot steel beams (cant remember the name) and it crashes on that one as well. Im thinking it has to do with the Donkey catching on fire but im not sure. Wanted to ask if there was anything i could do about this?
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Senior Member
@Wusky. Had a look at the the troubleshooting link and it's no help really. Systems always up to date, my internet is fine and I can't try the game in another Switch as is a digital copy.
Can pretty much bet that the software will close when on track central. I'm not sure if it's certain base game tracks that cause it to crash.
@HDBeamy. Glad it's not just my Switch that crashes pal but also sorry to hear that you are experiencing these issues.
@Redbeard I've never had never an error code or message code, it just says 'The software closed because an error occurred'. I took a photo and tweeted it to Trialsgames. Not sure how to put a photo from phone on here.
@RSB33 Can't recall any same issues as you pal, but will keep an eye on the track n donkey. Mine may of crashed with the donkey I don't know, I seem to forget where I was when it happened and just swear at the TV. 😄
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Senior Member
@RSB33 Yep, tried the Donkey on Red Steel track and as soon as you touch the hot ramp the games closes. Tried a couple of times. 😞
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Senior Member
Experienced new issues today!
Body kit on Rhino I've been using won't load up, there's just spinning gear wheel, also on some clothes I've had on.
I haven't got some stadium final races, although I've completed the ones before, there's no final. I thought they would unlock but reading other posts, it's clearly an issue.
One about level 94 now and the last 3 gear crates from leveling up haven't appeared.
The extreme tracks just appeared with no league logo/description thing popping before.
The usual software closures if I use the Donkey on Red Steel and had one on Ever Everest using the Mantis.
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Senior Member
The big finals stadium icon hasn't unlocked on Switch. Only noticed that I hadn't got it when I unlocked it on Xbox.
The Trials exhaust thing on the Helium doesn't make a noise either.....is it supposed too?