Hello, welcome to the forums! If you have keys already but they will not activate, you will need the help of our Support team. You can reach them using one of these methods:Originally Posted by iljakluk123 Go to original post
If you would like to submit a Support Ticket for help you can do so here:
https://support.ubi.com
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I might be wrong but I don't think you add it to Uplay. You don't need keys to play it. Just make sure you do all the updates first before you run it.Originally Posted by iljakluk123 Go to original post
Install the game and do the update 1.1. The install the Venice. It will install the 1.2 update. Then once you have the Venice installed do the 2.1 update for Venice. The is a 1.3 update for 1404 and you can do that one too.
https://www.patches-scrolls.com/anno_1404.php
The Venice update is there but you have to click on that link in the Scroll list.
For Dawn of Discovery Venice, I keep getting:
"Authentication as "YXU_BULLDOG" failed. Please enter the password again."
I have changed my password. I have gone back to my legacy username from years ago. I have verified the integrity of game files. I am having NO SUCCESS and am getting kind of p'd off
Hey YXU_BULLDOG, I'm sorry to hear this. Could you share with me a screenshot of the error? If it includes any personal information beyond your username, please do not share it here - drop me a PM instead.Originally Posted by YXU_BULLDOG Go to original post
Can you also clarify for me whether you own the game via Steam, Uplay PC, or otherwise?