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  1. #1

    [Anno 1404 Venice] Authentication Failed - multiplayer issue

    i just boght Anno 1404 venice from steam, and i really wanted to play "multiplayer online" but that dosn¨t work!! ****ing ubisoft. i feel tricked.

    Everytime i comes up "username and password invaild - contact support" WHAT T F:.


    How do i solve this problem? Or can i just clap my self on the shoulder and thank my self for beeing a fool buying this f game.


    Really need some help to fix this.


    Best regards a disappointed customer.
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  2. #2
    UbiGabrinth's Avatar Ubisoft Support Staff
    Join Date
    Mar 2017
    Posts
    6,366
    I'm sorry to hear you're having troubles. I'd like to help!

    The first step is to verify your files. That can help in may situations.

    Specific to Anno 1404 are you using the username Discobravo1 to log in?

    Also, what is the length of your password and are you using any odd or special characters? Please do not write the password on this forum. Simply let me know the length and if you are using special characters. You can send me a PM if that helps.
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  3. #3
    I just tried it myself and had the same problem. The profile I was using was dmdilks@email. I deleted that profile made a new one with just dmdilks and password and it work.

    When you put in your user name. Don't use the whole email username that you log in here.

    Just use the username Discobravo1 and the password. Then it should work.

    @ UbiGabrinth

    Why can't we add this game to Uplay then people might not have this problem
    any more.
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  4. #4
    Same issue here. Bought two copies last week to play with my son and no multiplayer available.
    Option is even grayed out.
    What should I do here, are these servers down ?
    Support request to ubisoft remains unanswered.
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  5. #5
    You have to make a online profile. So go into where it says player profiles. Click on to the tab that says profile management. At the bottom on the right you see create a online profile. You use your username here "Waelguir" and the password that your use here. Plus if you son is playing he has to have account on Ubisoft too. Plus it only can be the user name only. Don't use the email that you use to log in here. I was just on.
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  6. #6
    [Same issue for my i cant log in
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  7. #7
    Same issue for my i cant log in
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  8. #8
    Originally Posted by ak1974gr Go to original post
    Same issue for my i cant log in
    What are you using to login with? You make a profile name. Then It is just your username that is listed here "ak1974gr" and the password you use here to login into Ubisoft or the forums. I just login with no problem.
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  9. #9
    I've got same problem when trying to make online profile i got "Upload failed"

    Allright i've found solution. You have to use Yours Legacy username, that can be found in account infromation
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  10. #10
    Originally Posted by MrPedator Go to original post
    I've got same problem when trying to make online profile i got "Upload failed"

    Allright i've found solution. You have to use Yours Legacy username, that can be found in account infromation
    I posted twice that you only use your USERNAME and not your USERNAME with the EMAIL.
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