1. #11
    UbiGabrinth's Avatar Ubisoft Support Staff
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    Mar 2017
    Posts
    6,366
    Great! Thanks for letting us know. If anyone is still having the issue, please reach out.
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  2. #12
    Well, we still have this issue despite the update, despite redownloading the whole game to the switch again. Nothing helps.
    It's a bit infuriating as our subscriptions is wasted this way...Any suggestions?
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  3. #13
    I’m having this issue too . I don’t see any updates being pushed to my system .?
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  4. #14

    JD Unlimited not working still

    Just Dance no longer works on my Switch since signing up for the unlimited service. I signed up for it on March 3rd and I am still unable to play the game. I want it fixed and my service canceled because I am not paying for a service that doesn't work.
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  5. #15

    Same issue on Nintento Switch

    We wanted to play with my family but right now the game crashes if I am using it with Internet. There is no internet error - if I switched the Airplane mode on, I can start the game and then if I switch it off and try to connect to the online services of Ubisoft, the game shows an error message saying Ubisoft server is not available this time. After the second try, it crashes and I cannot restart it, just if I switch on the Airplane mode again. It seems to me that some kind of error handling is missing or can be improved.
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  6. #16
    Ubi-RealDude's Avatar Community Manager
    Join Date
    Oct 2018
    Posts
    4,946
    Hey everyone. I'll be sure to pass along this issue along to the team.
    If you are still running into connectivity issues, please submit a ticket to Ubisoft Support and they'll do their best to help you figure out a solution to the problem.
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  7. #17
    Originally Posted by Ubi-RealDude Go to original post
    Hey everyone. I'll be sure to pass along this issue along to the team.
    If you are still running into connectivity issues, please submit a ticket to Ubisoft Support and they'll do their best to help you figure out a solution to the problem.
    Thank you, I raised the support ticket already. I can see that they are working on it and I do hope there will be a solution very soon. Unfortunately, this way we do have some limitations and cannot use the otherwise brilliant features. We look forward to a positive outcome.
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  8. #18
    Originally Posted by Ubi-RealDude Go to original post
    Hey everyone. I'll be sure to pass along this issue along to the team.
    If you are still running into connectivity issues, please submit a ticket to Ubisoft Support and they'll do their best to help you figure out a solution to the problem.
    Can you please contact someone who can help? I am still facing the same issues and I just received a standard email redirecting me to your FAQ pages - to try again what I did and reported before. So I am disappointed now - and cannot use your product I paid for.
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  9. #19
    I also have the exact same trouble described up there. I hope it's going to be fixed soon !
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  10. #20

    Still having this issue as of yesterday

    We'll see when I get home tonight, but I had a super unhappy 6 year old who couldn't play the game yesterday due to this issue.

    It won't even work for me offline. I turned the switch on, removed cartridge, replaced and turned back on. I checked for corrupted data. I deleted and reinstalled. Checked
    internet settings. Hell I even double checked I had enough memory for the game.

    NONE of it worked... pretty frustrated at this point.
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