Hello there
I have a problem to play Just Dance 2019 on my Nintendo Switch with an internet connection on. I have multiple users registered on my Nintendo Switch and since yesterday I'm not able to play the game with the user that I've always used to.
I launch the game with my regular user profile and connected to a wifi network. The game loads until the screen that says "Press A to start". When I press the A button, an error message pops up saying "The software was closed because an error ocurred" and the game closes. However, if I launch the game without being connected to the internet, it goes fine but the moment I pick a song from the Unlimited List, the error happens again and the games closes.
With the other user profiles registered on my Nintendo Switch, this problem doesn't happen. Please help me
SameOriginally Posted by ZappyTurtle4182 Go to original post![]()
I have the exact same problem. The game crashes, when starting. This didn't happen a week ago, when I played it last.
It definitely has nothing to do with different users/profiles on the Switch - because I only have one.
However, not being connected to the WIFI actually helps. Game will start then. However ... without WIFI a lot of songs are missing ... of course...
Please fix this SOON!
That's exactly what happened to me. I played JD just a week ago and everything was OK. I contact Ubisoft Support and they told me to do some Internet connection changes but the problem is still there. I want Ubisoft help me to solve this because I paid for an Unlimited 3 month subscription and I don't want to lose my money.Originally Posted by Jeberl Go to original post![]()
I went here: https://support.ubi.com/en-US and I created a ticket explaining everything. They answered me telling me to do some internet connection changes but those didn't work at all. If you contact them and they give you a solution, please let us know. ThanksOriginally Posted by Jeberl Go to original post
Hi there.Originally Posted by UbiGabrinth Go to original post
I just saw that an update was released for the game today and it fixed the problem because now I'm able to join the World Dance Floor again, as well as the Unlimited songs. Thanks Ubisoft