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Junior Member
Bad connection during hero promotion?
Hi, I had a problem promoting a hero today. It was Machiavelli, I had 41 DNA fragments, and I went to promote him, and it gave me a bad connection error and took 40 DNA fragments and said I didn't have enough. I need help, this was a long process to get (and its just upgrading up to rank 2!) How do I get this back or get him upgraded?
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Community Representative
Hello dxantman and welcome to the forum! 
I looks like you might want to reach out to our support team.
You can also contact Support by tapping on the MORE icon at the bottom left of your screen (not available during missions) and select OPTIONS > SUPPORT > CUSTOMER SUPPORT.
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Junior Member
Bad connection during hero promotion?
Slow internet speeds can be caused by a number of things. Your router could be outdated or it could be too far away from your TV or computer, for example. Those fixes may be as easy as restarting your modem and router or upgrading to a mesh network. But another reason for your slow Wi-Fi could be bandwidth throttling.
RapidFS