1. #1

    Customizations and stickers are not saved

    Hi,
    Yesterday I worked on customizing my driver. Today I see that nothing has been saved? I even went on the track with the individualization.
    Share this post

  2. #2
    Ubi-Matcha's Avatar Ubisoft Support Staff
    Join Date
    May 2018
    Posts
    2,217
    Hey Darkle86! Are customized items not in your inventory at all, or do they have the orange loading symbol over them?
    Could you also let me know if you experienced any crashes before this?
    Thanks!
    Share this post

  3. #3
    There were no crashes and I have not seen a loading symbol.
    Share this post

  4. #4
    Ubi-Matcha's Avatar Ubisoft Support Staff
    Join Date
    May 2018
    Posts
    2,217
    Thanks for the update, I'd recommend trying some basic troubleshooting steps.
    Do you have much storage space left on your console?
    Share this post

  5. #5
    Error about mistakes in this game and a bad performance.I really think it's not good what is thrown on the market and is not ready yet?I do not understand what the free space of my console has to do with the game? I hope the game will be finished someday and once again I threw money out the window
    Share this post

  6. #6
    Free space can affect your save files, as well as empty space needed to save temporary files when a game runs. For example, there is a minimum storage space the PlayStation 4 requires for you to start any game that does not run on a disc.

    Asking how much free space you have is part of the troubleshooting. If there is a glitch, the developers need to see what may be affecting it.
    Share this post

  7. #7
    Originally Posted by UbiMatcha Go to original post
    Hey Darkle86! Are customized items not in your inventory at all, or do they have the orange loading symbol over them?
    Could you also let me know if you experienced any crashes before this?
    Thanks!
    I’m having this problem CONSTANTLY. Completely ruining hours of work on gear, only to have the orange load icon pop up, and have everything reset.

    And I have 4TB free space.
     1 people found this helpful
    Share this post

  8. #8
    Ubi-Matcha's Avatar Ubisoft Support Staff
    Join Date
    May 2018
    Posts
    2,217
    Welcome to the forum Archnave!

    Thanks for the reports, I'm passing this on to the team.

    For anyone else with this issue, please try our console and connectivity troubleshooting first. If you're still having issues after that please let us know.
    Share this post

  9. #9
    So i still have about 380 GB of free space i hope i could help.
    Share this post

  10. #10
    Ubi-Matcha's Avatar Ubisoft Support Staff
    Join Date
    May 2018
    Posts
    2,217
    Thanks Darkle86! I'll let you know if we require any further info.
    Share this post