1. #1

    Item Bug/Glitch

    Was playing stadium tracks and the game crashed. Launched the game and since then the items i bought from in-game store had no options anymore when i select them.

    Also the changes made on them like colorling and stickers do not appear. (The items were made by redlynx).

    I shutdown PS4 and i unplugged router to make sure that i did all i could from my end and plugged it back in.

    After restarting the game it was still the same problem it keeps showing a neverending spinning wheel on those items. And options for them are grayed out.

    Restarted game the day after and it is still same problem.

    Video --> https://www.youtube.com/watch?v=yU3aAnmaG8I
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  2. #2
    Same problem here, also on PS4!
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  3. #3
    Same issue here, PS4 as well. I didn't get any of the beta reward items either (did get the notification I've unlocked them, but they're not listed)
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  4. #4
    Originally Posted by FlevoHD Go to original post
    Same issue here, PS4 as well. I didn't get any of the beta reward items either (did get the notification I've unlocked them, but they're not listed)
    I think o get the beta items u have to go to Ubisoft club on main menu and redeem them, there free and then when u go back in game you get the notification and then they appear next time u start the game
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  5. #5
    Same problem here on ps4. A lot of items have the spring loading symbol. Also there are duplicate items, including the pre order ones which is odd.
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  6. #6
    Same issue here again. Bought the Iconic Jacket from the Store and customized it two days ago. Now it has a loading wheel on it (just like ~40% of my owned items) and my customization's disappeared
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  7. #7
    Update: the vast majority of the loading wheels are gone - but they're still there on the item pieces I actually want to wear. Changing to a different item doesn't fix anything, as the loading wheel is still on the other piece (besides, I have no guarantee no other loading wheels will appear again on other items)

    Can a dev or community manager please confirm the team is aware of this issue and/or working on a fix? I'm at the stage of the game where I go and grind Platinum medals, but I want my rider's look fixed before I do so. I don't want to end up with half my replays having a weird outfit due to some bug or glitch or w/e. Meaning that I don't have much else to do besides Contracts, which 'only' give me XP, items and stickers I don't care too much about,
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  8. #8
    I have the stuck loading wheel too on items I wear. When I unequip them they cant be selected again. PS4
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  9. #9
    UbiCosmos's Avatar Community Representative
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    Oct 2018
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    Hi there everyone,

    If you are encountering this issue, please reach out to our Support Team. They can investigate, and let you know if it is a currently known issue that they have received multiple reports on.
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  10. #10
    To anyone who still has this issue, I may have found a fix. I performed the following steps and saw all stuck loading icons disappear AND customization I'd done return.

    1. Unequip all clothing items your rider is wearing that have a loading icon stuck on them

    2. Equip anything else

    3. Shut down the game and start it again

    4. Once the game is loaded up, head over to the garage and all loading icons should be gone. Any customization you had applied to these items should also be back.

    I tried and tested the above myself on PS4. Not sure if the same steps work on other platforms, though I'm not sure if the same issue is present there (most people I've seen complain about this seem to be on PS4 as well)
    I'm also not sure if this is a permanent fix. I'll wait and see if things still look good tomorrow
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