1. #1

    Items look "original" even though they are custom, and loads forever

    Hi!

    I thought I should mention this since I can't see other people mentioning it. I have trouble with items, a lot of items. I customized some of them and I can't access them now. They returned to their original state where they have regular colors and don't have the decals I put on them and I can't access them at all. There's an orange rim-logo rotating on the items, like it's loading, and for forever it seems. When I click on them all the options are grayed out and I they can't even be equipped.

    Maybe the servers are unstable or something. I hope my customization isn't gone since I put hours on creating it.

    Is there something I can do? Or just wait?
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  2. #2
    Ubi-Matcha's Avatar Ubisoft Support Staff
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    Hey Jook94, I'd recommend trying our connectivity troubleshooting first.
    If you're still having issues after that, could you please provide screenshots/ video clips of your issue?
    Thanks!
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  3. #3
    Hey. I don't have any connectivity issues. My NAT is open, and other online features work (actually not the challenge mode where you play against three other player's times).

    https://imgur.com/a/b3ce5On
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  4. #4
    I'm having this same issue, I tweeted a video to your team yesterday and came here to report it's still happening. This is happening for both player and bike customisation.

    Check out @ElephantJuices’s Tweet: https://twitter.com/ElephantJuices/s...971550720?s=09
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  5. #5
    HeavenlyGuy's Avatar Member
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    This infinite loading happens to me as well on certain items.
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  6. #6
    Hi guys! I just want to throw my hat in as I’m experiencing the same issue since this morning. I do not have any connectivity issue.

    Hope they will fix it soon.
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  7. #7
    Ubi-Matcha's Avatar Ubisoft Support Staff
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    Thanks guys, I'm passing this on for investigation.
    I'll let you know if we require further info!
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  8. #8
    Lukeyy19's Avatar Member
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    Also having this same issue, I don’t know if it is related but it seemed to start after I accidentally opened the game and then quickly closed it while it was loading. when I opened it again later to actually play the items I had equipped are all perpetually loading, blank and unacessable, reloading the game multiple times has made no difference and my connection is fine.
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  9. #9
    I logged in just now and the loading icon on my gear items seems to be gone. Idk if it's because I just reinstalled my game or what you guys are doing on your side is working. I do have duplicates for q lot of my items, including preorder items
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  10. #10
    Ubi-Matcha's Avatar Ubisoft Support Staff
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    Thanks for sharing junioretc, let us know if you encounter the issue again!
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