1. #1

    items open beta

    Hello, I participated in the open trial rising beta on PC, but the club items remains locked.
     1 people found this helpful
    Share this post

  2. #2
    Ubi-Matcha's Avatar Ubisoft Support Staff
    Join Date
    May 2018
    Posts
    2,217
    Hello! I've passed this issue on for investigation, thanks!
    Share this post

  3. #3
    Thanks, i have unlock all other items, i have play close beta, open beta, and other trial.
    Share this post

  4. #4
    Ubi-Matcha's Avatar Ubisoft Support Staff
    Join Date
    May 2018
    Posts
    2,217
    Thanks for the screenshot! I'll let you know if we require any further info!
    Share this post

  5. #5
    I'm having the same issue.
    Share this post

  6. #6
    Same issue here
    Share this post

  7. #7
    Ubi-Matcha's Avatar Ubisoft Support Staff
    Join Date
    May 2018
    Posts
    2,217
    Thanks for the reports! For anyone with this issue, please open a support ticket with us, and provide screenshots of your locked rewards with your username clearly visible.
    Once we have that info, we will pass it on for investigation.
    Thanks!
    Share this post

  8. #8
    sarmaxion's Avatar Member
    Join Date
    Nov 2012
    Location
    Serbia
    Posts
    48
    I have the same issue. I have opened the ticket #08141271 and provided 2 screenshots of rewards for open beta that can't be unlocked with my username visiible. I have received generic response from your support asking for those screenshots again??? And I have already provided them when i opened the ticket. Are they not satisfactory??
    Share this post

  9. #9
    Topitoomay's Avatar Junior Member
    Join Date
    Sep 2018
    Location
    Chile
    Posts
    14
    Same Issue Here...
    Share this post

  10. #10
    Ubi-Matcha's Avatar Ubisoft Support Staff
    Join Date
    May 2018
    Posts
    2,217
    Hey sarmaxion! Thanks for providing your ticket number, I have escalated your ticket to our team now!
    Share this post