1. #1

    Ubisoft Club Items not showing up in game PS4

    I purchased all of the Trials rising rewards available in the ubisoft club section. None of them showed up. So i restarted the game on my PS4. I got the notifications that all of the items were redeemed before loading into the main menu, but when I got in I got another series of messages asking me to sign in and redeem the rewards, but nothing was in my character inventory. And they are all marked as redeemed and available in game according to the ubisoft club app.

    Please help.
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  2. #2
    I had this but they showed up when I restarted the game.
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  3. #3
    Ubi-Matcha's Avatar Ubisoft Support Staff
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    Hey ThisDudeSerious!
    Which rewards are you specifically missing? Could you see if they show up after you progress in the game?
    Thanks!
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  4. #4
    The following items are not showing up in game, but have been redeemed in ubisoft club:

    Sticker Set
    Closed Beta Helmet
    Open beta helmet
    Trials fusion helmet
    Trials frontier helmet
    Trials of the blood dragon helmet

    The Ubisoft sponsor showed up at level 7 like it is supposed to, but I never got any of the stickers or helmets despite having pop ups on the main menu of the game tell me they had been unlocked after closing the game and relaunching it.

    I progressed to player level 15 in the game. These rewards are not tied to progression though.
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  5. #5
    Ubi-Matcha's Avatar Ubisoft Support Staff
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    Thanks for that info!
    This issue has been reported to the team for investigation, could you please open a support ticket with us and attach images of your locked rewards with your username clearly visible.
    Thanks!
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  6. #6
    Support ticket created

    #08138587


    EDIT:
    Got a response to my ticket that doesn't sound like they actually understand the issue I'm having, along with other people on this board and other locations online. I will have to wait until I get home to try what they suggested, but I will be surprised if it actually does anything to correct the issue.

    In the meantime if any of you are at home you can try this if you're having the same issue and let me know if it works.

    From the PlayStation Dashboard:
    1. Select Settings
    2. Select Account Management
    3. Choose the option to Restore Licenses
    4. Select Restore

    Correct me if I'm wrong, but this is for restoring licenses for items purchased through the playstation store, but are items from the Ubisoft Club just PSN DLC items? It seems to me that Ubisoft Club items are just redeemed by passing a key from that interface into whatever game you're playing. I certainly wasn't notified of any DLC being downloaded when redeeming those items in the Club. There needs to be more clarity than a generic copy and paste support response provided.
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  7. #7
    UbiMorning's Avatar Community Representative
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    Hi ThisDudeSerious! Please let us know if restoring your licenses resolved this issue for you.
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  8. #8
    This did not resolve the issue. I don’t think the support staff that answered my ticket understands the problem.


    The issue is that the items I listed above which were redeemed in the Ubisoft Club menu (please stop me if you don’t know what this means) were not then added to my inventory for customization in the game. They were not DLC that was purchased from PlayStation, and therefore the license restoration did not work. I need either my ubisoft club account to have those items reverted back to being unpurchased, so that I can try again, or for the items to be added to my inventory in Trials Rising like they are supposed to be. It doesn’t need to be made any more difficult than that.



    UPDATE: 2/27/2019

    The forums won't let me reply to this thread. I can only edit my previous posts. I have updated the support ticket with even more excruciating detail.

    Hopefully there is a resolution to this issue soon. I am seeing more and more people start complaining about the problem online. My co-worker has the same issue now as well. So that pretty much confirms for me that the problem exists somewhere between Ubisoft Club and Trials Rising. This issue obviously isn't as important as the poor framerate and hangs that the game is experiencing on consoles, but still needs addressed as it is only affecting the games biggest long time fans.



    UPDATE: 2/27/2019 10:35pm

    Still don't have the items unlocked. Support has had me rebuild the database on my PS4, which took forever. Did nothing. They have also locked and then unlocked the content to try and force it to update again, but that still didn't work. I don't know what they'll have me try next. I would think that Red Lynx would have included a way to just place items in player inventories, but I don't know what their implementation of the Ubisoft Club stuff looks like. Hopefully someone can figure it out.

    Also. I can not post replies on the forum here for some reason. That's why I have to keep just editing this post and adding to it. Hopefully they are reading this, and can maybe troubleshoot their forum code while they're at it. When I go to post and click submit, it just reloads the page and doesn't post, or even give an error message.
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  9. #9
    Ubi-Matcha's Avatar Ubisoft Support Staff
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    Sorry to hear that didn't help ThisDudeSerious!
    If you update your ticket we'll be able to assist you further, thanks!
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  10. #10
    I just want to add to this thread by saying that I am having the same issue. Coins, acorns, and crates all appeared fine. My helmets and stickers that I acquired through the Rewards section are MIA in-game. Restarting the app has not helped.
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