1. #1

    Closed beta helmet locked for participants

    I was a closed beta participant, yet the closed beta helmet is locked for me in the ubisoft club rewards store.

    Helmet - https://i.imgur.com/hbV09IA.png

    Closed beta access proof - https://i.imgur.com/1M29pq6.png

    Please let me know if this is posted in the wrong place, I wasn't sure where to post it.
    Share this post

  2. #2
    bassa82's Avatar Member
    Join Date
    Sep 2015
    Location
    Norway
    Posts
    160
    Same here. I participated in both but was only able to unlock the Open Beta one.
    Share this post

  3. #3
    C0H00L's Avatar Member
    Join Date
    Mar 2014
    Location
    Tunis
    Posts
    97
    Same problem. I even participated to the technical test
    Share this post

  4. #4
    Ubi-Matcha's Avatar Ubisoft Support Staff
    Join Date
    May 2018
    Posts
    2,217
    Thanks for the reports! I've passed this on to the team for investigation.
    Share this post

  5. #5
    Same here, ive only gotten the Closed Beta helmet and not the Open beta one. If its just help, I played the closed beta on Xbox One and the Open beta recently on PC. I am hoping that didn't glitch anything up for me.
    Share this post

  6. #6
    Ubi-Matcha's Avatar Ubisoft Support Staff
    Join Date
    May 2018
    Posts
    2,217
    Hey guys! For anyone still experiencing this issue, please open a support ticket with us and attach an image of your locked rewards so we can investigate further.
    Thanks!
    Share this post

  7. #7
    Originally Posted by UbiMatcha Go to original post
    Hey guys! For anyone still experiencing this issue, please open a support ticket with us and attach an image of your locked rewards so we can investigate further.
    Thanks!
    I have the closed beta helmet but not the recent open one. I played the closed one on my Xbox but the open beta on my PC- even though my login info was the same, am I still eligible to submit a ticket and if so, what kind of proof are you guys looking for? I can't get in the open beta anymore to show that I was active on it.
    Share this post

  8. #8
    Originally Posted by UbiMatcha Go to original post
    Hey guys! For anyone still experiencing this issue, please open a support ticket with us and attach an image of your locked rewards so we can investigate further.
    Thanks!
    Hi, I just thought I would let you know that I went ahead and opened a ticket for my recurring issue with not having the Open beta AND the Turbo Bike for the Helium not being able to unlock despite me having played it on my same account that I used to play the Closed Beta on my xbox last year. My gamertag is GreatWhiteShark (yes I know... how original lol). I would really love to be able to use those exclusive accessories on Rising as soon as possible so I eagerly await your team's response looking into my desperate plea of inquiry. Thank you.
    Share this post

  9. #9
    I have also attached 4 different screenshots showing that I did have the Trials Rising Open beta installed (despite me not being able to open it because now its closed) and also a screenshot of my email (same email that is linked to my xbox gamertag and this forums too as well). And 2 different screenshots of the Open Beta helmet AND the Turbo bike for Helium still locked. However all the other loyalty rewards I have obtained throughout previous iterations of Trials has unlocked for me on Rising with no problems (Fusion helmet, etc etc). I hope those screenshots and my explanation of the situation would suffice for a resolution that will end up with me looking gangster with the Open beta helmet while rocking the Turbo Bike exhaust on the Helium by the end of the day! Heh.
    Share this post

  10. #10
    Well it sucks because i just got back the ticket that i had submitted for the issue above and... nope. Im sh*t outta luck because apparently the beta rewards (both closed and open) are tied to their platforms so playing the closed beta on X1 will get you the helmet when you buy the final product on Xbox too. But God forbid i get on the PC in between to play the Open beta) so looks like im out of the Open beta helmet and the turbo bike for the Helium...

    If you guys ever change your mind one day and decide how easy it is to press a button on one of your computers in the office that would award me all the loyalty rewards tied to all previous iterations of all the Trials that came before Rising, that surely would be greatly appreciated. But until then, ill just stick with cycling between whatever is the hottest trend on the Rising customization store.
    Share this post