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  1. #11
    There's no way Ubisoft support can troubleshoot this issue without some knowledge of the IP addresses and equipment in use. Unless they are tracking some data between Uplay users, which would be ideal.
    Had this issue in New Dawn last night with a guy from Australia, kicked every 2 minutes, went to other Australian friend's Far Cry 5 game and played for an hour or two nonstop.
    Had this issue in New Dawn with a guy I presume is in Jamaica, but then a trace route discovered two hops on the way to store.steampowered.com down so there is likely network issues bigger than the game.
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  2. #12
    Sorry, but I call BS on that.

    Same issue in Far Cry 5 at release. Fixed in a patch.

    Nor have they made ANY real attempt to communicate with the playerbase regarding the issue or whether they recognize it AS a problem.

    Contact tech support? "Forward your ports". Specify in said email to tech support, I have forwarded my ports, I have DMZ'ed my computer. "Try forwarding your ports."

    This is not a case of Ubisoft not having the required information, it is a case of Ubisoft being far more interested in patching other games and ignoring New Dawn.

    We know exactly what the issue is. Ubisoft have stated that Bookworm 2CEA2BDC is a high ping kick.

    What they have FAILED to explain, is why this is in game. In a game which is cooperative. Why they felt the need, or feel the need, to determine who you can play with based on ping. Or why every other game they have works absolutely fine, INCLUDING Far Cry 5, while this kicks us because we want to play with someone who is not in our country. Why is it not optional, or an option for the host, at the very least? I understand a high ping kick in a multiplayer competitive FPS. I do not understand it in this. Nor, until this is fixed, am I persuaded that they are not guilty of false advertising as nowhere in any advertisement did it inform me I would be unable to play with the friend I played Far Cry 5 with because he is to far away geographically. That is not what 'online multiplayer' means.

    Not to mention, how long has it been out? Oh, look, 60% off sale. Starting to feel like I got taken for a ride.
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  3. #13
    This is a sample of a trace route to Australia today March 25, 2019 Note "75.149.231.242" is the last hop inside the continental United States.
    Note the lag it takes to communicate with the first hop after it in Australia, followed by the lag after it, followed by the time out, followed by finally contacting Australias terrible ISP, followed by wholly dead internet.

    8 38 ms 38 ms 38 ms be-11020-cr02.sunnyvale.ca.ibone.comcast.net [68.86.84.9]
    9 37 ms 37 ms 37 ms be-11083-pe02.529bryant.ca.ibone.comcast.net [68.86.84.14]
    10 38 ms 36 ms 38 ms 75.149.231.242
    11 255 ms 258 ms 261 ms 203.208.190.194
    12 254 ms 255 ms 254 ms 198.142.139.115
    13 * * * Request timed out.
    14 257 ms 254 ms 253 ms blktn21-unk1.cm.optusnet.com.au [210.49.119.98]
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.
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  4. #14
    Sure. I do not see how the trace route is relevant. This is not a problem of the internet timing out. This is specifically a high ping kick. Ie: If your ping is above #, the game will kick you. If I can load up Far Cry 5, connect and play with my friend, then try do the same with New Dawn and it 2CEA2BDC's me ( Which again, Ubisoft has specified is a high ping kick. ) and I can immediately reconnect to Far Cry 5 with said friend, the issue is not a lack of connectivity. It is the game deciding "Your ping is to high, bugger off."

    I played and raided in WoW for years on US servers. My ping usually registers as 250-300. That's 2-3 milliseconds. You do not notice it. What you notice is packet loss, that is the cause of things like rubber banding. Yes, the route being longer increases the chances of a disconnect or of packet loss, so there is a correlation, but again the issue is not the internet connection. It is a high ping kick. Your ping is above #, you can not play with this person.

    Edited to add Far Cry 5 patch note regarding 2CEA2BDC.

    [PC/PS4/XONE] Player lose the connection to the Host (Bookworm-2CEA2BDC) - High ping kick.


    • Status: To be fixed in future Title Update
    • Workaround: None


    Please note this is a patch note from Far Cry 5 Arcade, not New Dawn. We were told a month ago "The devs are looking in to it" in regards to New Dawn. We have not had a useful update since.
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  5. #15
    At some point the ping is registered as totally "Timed Out" and the trace route shows you where along the internet that is happening.
    Multiple pings of over 240 milliseconds add up and the software is saying that's the same as being disconnected from the host.
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  6. #16
    Far Cry 5, played beginning to end with my friend in Denmark, during and after New Dawns release.

    Far Cry 5 had a high ping kick when released. It was removed in a patch.

    I do not buy for a single iota of a moment that this is some "Your ping is timing out" since in twenty odd years of online gaming, I've never had my ping be the cause for a disconnection. Even when it is 300+ for hours at a time.
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  7. #17
    You don't have to buy it, just keep stewing in your misery believing you know it all and are the expert here.
    300+ ping for hours at a time and you weren't kicked? Well I'll tell you I quit playing online games because of garbage ping people like you Your crappy ping ruins the game for other people as the game does terrible things trying to sync a 30 ping with a 300 ping every single process cycle.
    Your awful pings are a nuisance. People with bad ping cause weird effects, like enemies being shot and not taking damage, because they moved or died or killed the player a 1000 milliseconds ago. Or they don't respond to the players at all for x seconds. Traveling in a vehicle at high rates of speed cause other weird issues with those terrible pings in play: Host is 500 meters from the point they last received a packet update from your computer, miles of landscape and dozens of enemies have been been generated in front of them, miles of landscape and dozens of enemies behind them has been flushed from the cache, and then there you are, screwing up the whole process being 300+ milliseconds behind the whole process. People are getting high speed fiber to their homes that can download all of Far Cry 5 or New Dawn in a few minutes and you expect their game to wait seconds at a time for your turtle slow internet to send a few packets of where you are on the map? Not going to happen without creating more issues, like I've seen in Far Cry 5 playing with Australians.






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  8. #18
    No need to be hostile there, pal.

    I live in New Zealand. I raised in WoW on North American servers. Strangely my ping was never cause for a wipe.

    I do not think I am the expert, nor that I know everything, but I do believe I know more than you in regards to this particular issue.

    Nor am I in misery, stewing or otherwise. I am currently at work. When I get home I will play Generation Zero with American friends with no issues. I know this because I did it last night.

    Rather than looking belligerant and ignorant, I suggest you educate yourself about ping and packet loss. If you had trouble playing Far Cry 5 with Australians, may I suggest you make sure your ports are properly forwarded?

    P.S. When you assume you make an *** out of u and me both. I am on a fiber connection. Google transatlantic cable. I must sadly decline if you seek to continue a battle of wits, as I refuse to fight an unarmed person.

    P.S.S. In order to educate, I thought I would give an example. A millisecond is a thousandth of a second. 300 milliseconds is less than the third of a second. The time it takes a human eye to blink is 300-400ms. So your hyperbolic example of my ping ruining someones game is ludicrous. Thank you for your time.
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  9. #19
    WoW is not Far Cry

    How many human eye blinks are relevant to a video game internet? Your example is stupid.
    How many monsters are generated in 300 milliseconds?
    How many bullet rounds among co-op players are generated in 300 milliseconds. How far can the host run in 300 milliseconds?
    How much foliage is procedurally generated on the map in 300 milliseconds?
    Give me some numbers on that and maybe you won't look completely ignorant.

    You can see by the trace route that the network in Australia causes extreme lag, it adds up, 254+255+257 that's .765 seconds of delay*, for every ping to their network, to just three hops along the route, before it even reaches the internet provider, and then it HANGS completely before reaching the game host IP address, and then it is just dead, hop after hop.
    If you run the trace route yourself you'll see how long it hangs, like a whole minute or more.

    * That's three freakin' eye blinks in New Zealand math, and that's just the three hops inside Australia, not including the 10 hops in the USA before it reaches the forsaken lands.

    Also it takes just a simple google search to dismiss your WoW claims.
    "Being an online game that requires a constant and stable connection to the internet, World of Warcraft is plagued by the same problems as other games of its kind, chief among them being high latency issues and frequent disconnections from WoW servers. In some cases, high latency and disconnects are server-side issues, meaning that they can only be fixed by WoW’s development team...However, high latency and frequent disconnect issues have client-side causes in most cases, and there’s a lot a player can do to get rid of these issues."
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  10. #20
    "The Forsaken Lands"? Want to watch your tone there, please.

    One trace route to one Australian IP. Sorry. Still not impressed.

    WoW is not Far Cry. Okay. Fair point. Except Far Cry is Far Cry. I played, as I have stated previously, that up to and following New Dawn's release, my Danish friend and I played Far Cry 5 with zero issues.

    As to your rather absurd questions, no I don't have numbers for how much foliage is generated in .3 of a second. Nor how far a player can run in .3 of a second. So. I will break it down for you.

    How many monsters in .3 of a second? Bugger all.
    How much foliage? Bugger all.
    How far could the host run? Not very.
    How many bullets? Not many. One? Two? Maybe three if your gun fires, what, nine bullets a second?
    You are making no attempt to engage in discourse as per the topic. You have stated you do not game online due to my ilk and our horrendous .3 second delay. Ergo I am forced to believe that you are either trolling, in which case, well played, or simply looking for an argument. In either case, good luck and stay safe. My concern here is Ubisoft fixing the issue and I do not feel further discourse with you is either relevant nor helpful.

    Best wishes,
    Platypus

    P.S. Your 'dismissal' of my WoW 'claims' is cute. My characters name is Anaen. Buggered if I remember what server. Feel free to armory me and explain how your copy paste dismisses anything. Your arguments are piteous and seem purely based on a desire to insult and derail the thread.
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