Let me know if the steps in our PS4 troubleshooting guide help with this issue.
I got one video with the problem. Its here and also I send it to my support in Spain.
I dont have another console. And if I did this in another profile there wont be the same game data so I wont do 8 hours of the story to check it.
https://youtu.be/BkPRYLl2ZsQ