1. #1

    Race do not load, can hear the bike

    So nothing, i don't have anything when load a race except sound and some part of the hud, WTF PLEASE the game is out in a week
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  2. #2
    and you locked the game online ? Why wtf ?
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  3. #3
    Ubi-Gumdrops's Avatar Ubisoft Support Staff
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    May 2018
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    Hey there! Which platform are you playing on?
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  4. #4
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  5. #5
    Ubi-Gumdrops's Avatar Ubisoft Support Staff
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    May 2018
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    Can you please try verifying your game files in the first instance?
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  6. #6
    Already did that, i tried to install it in another drive too, but nothing
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  7. #7
    Ubi-Gumdrops's Avatar Ubisoft Support Staff
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    May 2018
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    Thanks for checking, can you please confirm your system specifications?
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  8. #8
    Time of this report: 2/21/2019, 15:22:47
    Machine name: DESKTOP-G698S4B
    Machine Id: {8FECE15F-8EB4-4FC4-BD42-0E38D66C5624}
    Operating System: Windows 10 Pro 64-bit (10.0, Build 17763) (17763.rs5_release.180914-1434)
    Language: English (Regional Setting: English)
    System Manufacturer: To Be Filled By O.E.M.
    System Model: To Be Filled By O.E.M.
    BIOS: P2.00 (type: UEFI)
    Processor: AMD Ryzen 7 1700X Eight-Core Processor (16 CPUs), ~3.4GHz
    Memory: 16384MB RAM
    Available OS Memory: 16312MB RAM
    Page File: 15339MB used, 15819MB available
    Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 12
    DX Setup Parameters: Not found
    User DPI Setting: 144 DPI (150 percent)
    System DPI Setting: 144 DPI (150 percent)
    DWM DPI Scaling: UnKnown
    Miracast: Available, with HDCP
    Microsoft Graphics Hybrid: Not Supported
    DxDiag Version: 10.00.17763.0001 64bit Unicode

    ---------------
    Display Devices
    ---------------
    Card name: NVIDIA GeForce GTX 1080
    Manufacturer: NVIDIA
    Chip type: GeForce GTX 1080
    DAC type: Integrated RAMDAC
    Device Type: Full Device (POST)
    Device Key: Enum\PCI\VEN_10DE&DEV_1B80&SUBSYS_042619DA&REV_A1
    Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_E NUMERATOR|DN_NT_DRIVER]
    Device Problem Code: No Problem
    Driver Problem Code: Unknown
    Display Memory: 16234 MB
    Dedicated Memory: 8079 MB
    Shared Memory: 8155 MB
    Current Mode: 3840 x 2160 (32 bit) (60Hz)
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  9. #9
    Ubi-Swaggins's Avatar Community Manager
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    Nov 2017
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    7,058
    Hey SadKneeGH,

    Can you check your in-game brightness settings?

    We have seen some reports of the screen being black but the game sounds still coming out and found a few setups were set to 0.

    Cheers.
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  10. #10
    Thanks, my brightness was at 0.
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