Junior Member
Ok since I started playing everything was going normal in my matches I always had a 100% intensity internet connection with no cable being necessary, my ping is also pretty good I rarely get some ping spikes but recently there is this error that is making me very upset because I can't play so what happens is: I start a match, everything is going ok, no ping spikes, signal intensity is always at 100% but after something like 5 or 10 minutes in the match I suddenly get disconnected with the error 7-00000004 with a message saying that I got disconnected from Ubisoft servers and I can safely say that this is not a problem with my internet because I play other games with practically no lag at all. What should I do? wait for the next update? follow the PS4 connection troubleshooting again? reinstall the game? I am getting out of options to solve this problem and this is a VERY SERIOUS MISTAKE because it makes the game unplayable at least for me because I can't farm any steel and I am like practically stuck until I can solve this problem any help would be appreciated
Ubisoft Support Staff
Hey Scynium!
Thank you for contacting us and I'm sorry to hear about the issue.
It appears that the servers are up and running so it is an interesting one.
If the issue persists and you do still get disconnected afterwards, can you try completing the following troubleshooting steps and see if issue persists
Junior Member
Community Representative
Member
having that same issue as well but it started two days
after the 1st day of not being able to complete matches
always getting the same error
The next day had no problems no errors but then
today I am getting errors even when I finally find a match after 2 min or less
I'm sry but I think there is a little loophole in your servers ubi just saying
(my internet isn't bad either it even has open nat has around 35 mb download speed and around 15 mb upload speed with about 100 percent wifi intensity and 54 to 45 latency)
