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  1. #131
    Ubi-Litten's Avatar Ubisoft Support Staff
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    Oct 2018
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    2,021
    Thanks for getting in contact and letting us know these workaround steps also worked out for you, we will certainly be sure to forward this feedback for further review.
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  2. #132

    Still can't pull out amulet

    Playing on PC. Got the first area (by the dock) just fine. Can't pull the amulet out at either of the remaining areas. Tried holding z, tried using my xbox controller and holding up on d-pad. Neither works. Cannot pull the amulet out no matter what I try. I left the mission area and came back. It did not reset the mission as mentioned in previous posts. Still just shows 2 spots remaining and I cannot pull the amulet out at either spot.
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  3. #133
    Ubi-Keo's Avatar Ubisoft Support Staff
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    Jul 2017
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    Originally Posted by targetpractice7 Go to original post
    Playing on PC. Got the first area (by the dock) just fine. Can't pull the amulet out at either of the remaining areas. Tried holding z, tried using my xbox controller and holding up on d-pad. Neither works. Cannot pull the amulet out no matter what I try. I left the mission area and came back. It did not reset the mission as mentioned in previous posts. Still just shows 2 spots remaining and I cannot pull the amulet out at either spot.
    I'm sorry to hear that you are experiencing this issue.

    If you have left the mission area and returned and it has not reset the mission then unfortunately there is nothing else that you can try and the only option would be to start a new game.

    We apologise for the inconvenience caused.
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  4. #134
    Started over from the very beginning? How do you make a backup of the save game?
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  5. #135
    Ubi-Baron's Avatar Ubisoft Support Staff EMEA
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    Aug 2017
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    7,771
    Hi jtabor79,

    To backup your Save, you can locate the Save file via the steps here, and then create a copy and put it in a safe place such as the Desktop.
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  6. #136

    Prophecy still broken

    I can not finish the game because of this bug. 4/9/21
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  7. #137
    Ubi-Borealis's Avatar Ubisoft Support Staff
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    Jun 2020
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    Hello there doomsick54! Welcome to the forums

    I'm sorry to hear you're having trouble completing "The Prophecy." Have you been able to try any of the workarounds suggested within this thread, especially those suggested by Ubi-Raziel?

    If the suggested workarounds do not help, and the mission doesn't reset, then I'm afraid that the only solution we can suggest is to restart your game. I understand that this is not the answer you were looking for, and apologise for any disappointment caused.
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