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  1. #111

    6/11/2020 Can't redeem Far Cry 5 rewards in New Dawn on Ps4

    Good Evening,

    I played Far Cry 5 on PS4 and completed the entire campaign.
    I am also unable to unlock the rook outfit or the Sin Eater Shotgun in Far Cry New Dawn on PS4.

    I used my PlayStation account Uitare1 which this account is linked to, I checked my trophies on the PSN account and they are there but I received no credit whatsoever on my Uplay account.

    What can I do to resolve this issue?

    Thank you,
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  2. #112
    Ubi-Spud's Avatar Ubisoft Support Staff
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    Oct 2018
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    Hey Uitaire!

    Could you provide a screenshot showing that you have the trophy for completing Far Cry 5, with your PSN name visible in the image? If you do so, I will be able to sort this out for you!
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  3. #113
    Originally Posted by Ubi-Spud Go to original post
    Hey Uitaire!

    Could you provide a screenshot showing that you have the trophy for completing Far Cry 5, with your PSN name visible in the image? If you do so, I will be able to sort this out for you!
    Good Morning,

    It doesnt look like I can post screenshots on the forums,

    I took photos with my phone but do not know where to place them in order for you to see them.

    My PSN account Uitare1 is set to public so anyone is able to go and look at the trophies I have.

    With these things in mind
    Please advise.

    V/r

    Thank you,
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  4. #114
    Ubi-Raziel's Avatar Ubisoft Support Staff
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    Jan 2019
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    4,533
    Originally Posted by Uitaire Go to original post
    Good Morning,

    It doesnt look like I can post screenshots on the forums,

    I took photos with my phone but do not know where to place them in order for you to see them.

    My PSN account Uitare1 is set to public so anyone is able to go and look at the trophies I have.

    With these things in mind
    Please advise.

    V/r

    Thank you,
    Hello! I checked your account and I believe I found the issue.

    Far Cry 5 was missing as a played game on your account which lead to these Actions / Challenges not being detected as completed. I have now added the game.

    Please launch Far Cry 5 and load your save to sync your account. That should make your account realise your achievements and then make the rewards unlockable in Far Cry New Dawn.

    If there are still any issues, please let us know and we'll see if can resolve this manually.

    Thank you!
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  5. #115

    Same issue

    Hi, I'm having the same issue. I completed farcry 5 on pc. Now I'm trying to redeem the shotgun reward on Xbox one. Can someone please help fix this issue? I sold my pc that's why I am playing on Xbox one now.
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  6. #116
    Ubi-Orion's Avatar Ubisoft Support Staff
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    Dec 2018
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    2,324
    Originally Posted by Clake_24 Go to original post
    Hi, I'm having the same issue. I completed farcry 5 on pc. Now I'm trying to redeem the shotgun reward on Xbox one. Can someone please help fix this issue? I sold my pc that's why I am playing on Xbox one now.
    Hey there!

    Those should now be unlocked for you
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  7. #117

    Can't get sin eater

    I've completed FarCry 5 and can't redeem sin eater in new dawn.
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  8. #118

    Can't claim Sin Eater D2 shotgun in Far Cry New Dawn

    Hello - I'm also having issues claiming the Sin Eater D2 shotgun in Far Cry New Dawn Ps4 even though I recently finished the Far Cry 5 PS4 campaign; not sure how to attach a pic I took off my TV of the corresponding PS4 hidden trophy attached to this achievement - how would I go about doing that? Appreciate any help with this matter.
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  9. #119
    Ubi-TheBerry's Avatar Ubisoft Support Staff
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    Jun 2020
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    2,973
    Originally Posted by Carnifex928 Go to original post
    Hello - I'm also having issues claiming the Sin Eater D2 shotgun in Far Cry New Dawn Ps4 even though I recently finished the Far Cry 5 PS4 campaign; not sure how to attach a pic I took off my TV of the corresponding PS4 hidden trophy attached to this achievement - how would I go about doing that? Appreciate any help with this matter.
    Hey there!

    There is a feature to add images to Forum posts, however only via a link.

    If you upload your image to a site such as Imgur and post the link here, we should be able to see that.

    You can of course also contact us directly to send us any screenshots and we can take a closer look for you!

    You can reach us through our Support Site or Facebook and Twitter
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  10. #120
    Here's a photo link of my screenshot:


    https://drive.google.com/file/d/12w9q0iAxNA8SIyiEV6kj6_jpkEE8yGHd/view?usp=drivesdk
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