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  1. #1

    [Crash] Game crashes in Tutorial Mission

    My Game crashes without error in the first Mission.
    Sometimes while im fighting against the enemys and 100% if i reach the first checkpoint after the trains when the sandstorm appears.

    Mainboard: MSI MPG Z390 Gaming Pro Carbon
    CPU: INTEL Core™ i7-8700K
    Ram: 2x Ballistix Sport LT DDR4, 2400MT/s 8GB
    Graphiccard: MSI GeForce RTX 2070 ARMOR 8G

    I reinstalled graphic cards driver, manually installed direct x , vcredist etc. in the New Dawn folder and reinstalled the Game twice. Nothing helped.

    Mfg
    Graezor
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  2. #2
    Ubi-Trippn's Avatar Senior Member
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    Could you please create a ticket on our support site
    Please provide a DXDIAG and MSINFO report with the case so that I can look into this.

    You can find instructions on how to create these files and attach them to this ticket in the links below

    Thanks let me know how you get on.
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  3. #3
    Did it. Case Number: 08057919.
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  4. #4
    Ubi-Trippn's Avatar Senior Member
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    Thanks, did you try doing a fresh install of drivers when you reinstalled them?
    To do this:
    1. Completely uninstall the graphics drivers, there are steps to do so here.
    2. Reinstall the drivers fresh from the Nvidia Website.
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  5. #5
    Ok i made a fresh install of the Drivers, like the steps here . Didnt helped, the game is crashing without error in the loading screen, after i arrived the checkpoint after the trains.
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  6. #6
    Ubi-Trippn's Avatar Senior Member
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    Thanks for trying, there could be some conflicting software so please also try a clean boot in Windows and let me know.
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  7. #7
    Ok back from work.. i tried a clean boot, severeal graphic constellations, admin mode and compatibility mode.. none of them worked.
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  8. #8
    Reinstalled the game for the third time and now it seems to work..
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  9. #9
    I am having this exact same problem, and I think it's a little too much to ask people to uninstall graphics drivers and to reinstall the game 3 times.
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  10. #10
    Ok now i can play the mission to the end but when im in Prosperity and press <tabulator> for mission tracking it crashes instant.
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