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  1. #1

    Crashes after intro cut scene

    The game crashes after the "Story Telling" cut scene at the beginning of the game. It appears to start loading with video of a scene with fire but cannot pass that point.
    I submitted crash logs.

    I verified install files, updated latest drivers.
    Attempted different graphics settings as well. (Fullscreen, Windowed)

    NVidia RTX 2080 Ti
    Asus ROG STRIX x399 Gaming
    AMD Threadripper 2950x
    32GB of G.Skill 3200 c14 Memory
    Windows 10 Pro (1809)
    Custom water cooling.
     1 people found this helpful
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  2. #2
    Forgot to mention I first ran through a few runs of the in-game benchmark before starting a "New Game" to verify and check out graphics options. Those benchmark tests all completed.
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  3. #3
    Ubi-Trippn's Avatar Senior Member
    Join Date
    Nov 2016
    Posts
    2,053
    Hi sixtyfour-bit,
    Could you try doing a fresh install of the graphics drivers

    To do this:
    1. Completely uninstall the graphics drivers, there are steps to do so here.
    2. Reinstall the drivers fresh from the Nvidia Website.

    Please let me know if that helps.
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  4. #4
    Performed clean install of latest driver and still have the issue.
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  5. #5
    Opened case number 08062209. Submitted MSINFO and DXDIAG results.
    Would there be a way to see the error report contents that the game asks to send?
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  6. #6
    UbiShikallum's Avatar Community Manager
    Join Date
    Jul 2017
    Posts
    3,809
    Have you tried the steps we sent in the ticket?
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  7. #7
    Issue has been resolved after monitoring with ProcMon the FarcryNewDawn exe.
    This led me to understand the issue may be related to the following asus software/drivers:
    Sonic Radar V3.6.13.44214 for Windows Windows 10 64-bit---(WHQL).
    Sonic Studio V3.6.13.44214 for Windows Windows 10 64-bit---(WHQL).
    I uninstalled both of those pieces of software from "Programs and Features" and was able to get past the initial cut scene.
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  8. #8
    UbiGabrinth's Avatar Ubisoft Support Staff
    Join Date
    Mar 2017
    Posts
    6,366
    Thank you for letting us know!
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