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  1. #1

    Regarding unlock times

    Hi, I'm in the MSK time zone and was looking forward to a midnight release.

    I'm guessing that's not happening since it's still showing as pre-loaded.

    At this point, I'd wager the technical issue here is the failure to adequately communicate release times per country/timezone rather than a server error. I'd seen the support article stating Uplay purchases would unlock at midnight and I did purchase it directly from the ubi store.

    I feel like Ubisoft doesn't understand that the people who play its games are fans, and they plan their days ahead of time around these releases, like some super important match that others might watch. If Ubisoft was in charge of the superbowl, and they told people that it was going to be on at such and such time, and then those people planned their day and sat down and found out that actually the real time was going to be at some point later, they could potentially be pretty unhappy about it. Not because they're haters, quite the opposite. This isn't the first time, in fact this has been the rule rather than exception since at least 2015 and that's frustrating.

    I don't know who's in charge of making sure communication between users and devs (or whoever is responsible for uplay and setting up release times) happens, but I'd like to make sure that person communicates the frustration of being mislead about when some big interesting event is going to start to the people who are supposed to make this happen. I'm trying to be polite and professional about all this.
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  2. #2
    I have now seen the uplay app announcement stating the unlock time for europe is 00:01 CET

    this is contrary to the uplay site announcement https://support.ubi.com/en-GB/Faqs/0...fallback=en_GB

    which states the unlock time as 00:01 local time. Although that's still true for the xbox/playstation version, but not for digital release. Unless the digital release is via steam, in which case it's 17:00 UTC.

    The convoluted part I'm used to, but two uplay sources directly contradicting one another is new.
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