So - 2 weeks have passed.
I hope - those responsible for the functioning of the game were deprived of prizes? Because they did their job VERY shi ... bad.
So, half of February has passed, quite a lot of time has passed - and the problem of many players entering the game has not been resolved.
And I wonder - are the developers going to compensate us, the players, for lost game time?
For some reason, NO ONE is in a hurry to tell ANY information on this. Are your managers completely lazy and unable to offer this logical measure? What do you pay them at all?
Since that time, I could get a lot of steel. Knock a lot of things. Get rewards for quests.
I think we have the FULL right to such compensation. And the equivalent of these days is not some pathetic 10 or 15 thousand steel.
I think we can only dream about compensation... And most likely the reason for not doing this is that there aren't that many players that play the game on those processors for them to care enough, or they themselves don't know what they did and have hard time looking for solution.Originally Posted by CHERNbIY_JNEC Go to original post
You see. When you make a small mistake when programming, and some function becomes inaccessible, but does not affect the overall operation of the software - this is permissible and it happens, and this is quickly corrected by a small correction upon detection.
But when programmers make a mistake that breaks the program with a certain number of users - even 5% ... That means that they screwed up in full.
I have something to do with programming, and I understand what I'm talking about.
Yes, what to talk about. They cannot even put a simple filter on the error code when the game excludes you from a rating duel (for example, because of a lower frame rate), which is why you get a penalty in the rating and the entry time. Although this GAME has excluded you! I wrote to them about it for a long time, but I am more than sure that they still have not fixed it.
So here.
When such global errors occur, and they are not corrected in a quick time, this is at least a bonus deprivation.
Not that I called for this, but to release a software product and not to test its performance ... This is such a blunder that those who made it should be sent to the initial programming courses.
And if this was done intentionally - then this is a direct violation of their duties.
I'm sorry to hear you are having a long standing issue preventing you from playing For Honor. If you haven't at this time, please reach out to our technical team with your system files.
He is talking about this problem. https://forums.ubi.com/showthread.ph...n-CPUs-why-UbiOriginally Posted by UbiGabrinth Go to original post
I have already contacted support. I just did not send the system files, because the support is overwhelmed with appeals, like mine - and you have plenty of these files.
That's just it did not help.
In general, if you think about it, I turned to your support 4 times for all the time - and only once I received help, and that was because that question was not related to the problems of the game.
For all the time of treatment on the current problem - I did not answer any of my questions.
Why does the game not start? Are troubleshooting activities in progress? At least approximate terms of its correction? I received no answers even 2 weeks after the start of my appeal and was forced to look for them on the forum! What was the use of my conversion?
And note - even here, already on the forum, you did not even mention the issue of compensation to players who have not been able to enter the game for more than 2 weeks. Although I raised it.
I would understand if the game was free of charge. But they pay money for it. Many bought the Season Pass, which is attached to the month of the legend, if I'm not mistaken. And some of them also have a problem running the game. And the status of the legend passes. It is impossible to play.
Apparently, for your managers to work with the community, this is in the order of things - but in general - you sold the product - which does not work. Do you understand?
Hey CHERNbIY_JNEC,
I am sorry you have not received a satisfactory experience with our support website.
Regrettably, in situations like these were a bug is present, agents cannot provide a workaround or fix. They can only reiterate that the team is working on fixing it.
I can appreciate that it is frustrating to be told the same thing, but the agents are sharing the information that they have available to them.
In regard to compensation, this is not a matter that is decided by our support channels. If compensation is to be given, it will be applied to all affected users at the same time.
Thank you for your understanding.
So this is the problem that support, which a priori should answer questions and help users, does not answer any question I asked!
I asked in my application whether work was being done to eliminate the error, because I had performed the recommended actions and some others - and they write to me in reply that I must do these actions! This is genius! And they don't even think about answering my questions.
I would never believe that support has no connection with the developers, or she is not in the know, to convey a simple answer, whether or not work is being done to eliminate the error.
And now this question - and from whom should I receive these answers.
And now it has been 3 weeks - and still ANYWHERE there is no information about the approximate period of correction and compensation.
OK. You say - "support can not tell you anything." Well, first of all - why do we need support then if it cannot help? And secondly, where can I expect this information?
There are none on the forums. On the sites of Ubisoft either. WHERE can I get information? Three (!) Weeks have passed, not a day, not two, and not even a week - 3 weeks, after the game was broken by you! Where are the compensation announcements from your managers? And I do not think that on official streams there was even a grain of information about this.
And, and also - as soon as the whole of February will pass. And many, including myself - can NOT physically knock out awards that could be obtained during this period of time. And something I do not see anywhere that the extension of events was announced.
I now want to get the content, because for him we pay you money - why on earth would you deprive us of the opportunity to get it?
Hey CHERNbIY_JNEC,
Support cannot talk to you about Compensation as this is not a decision that our support team makes. The team are more than happy to assist with an issue, but in some cases the issue has been reported already and all they can tell you is that the team are working on a fix, or suggest some steps that has worked for a few players.
Again, I can appreciate that this is a frustrating period as you want to play the game and cannot, but rest assured, the team is working to get this fixed. We hope to have more information to share soon.
Thank you.