Steel Refund of Heroes when buying Year Pass? | Forums

[GenWargrey]

Hi, i was wondering if you get a Steel refund if you bought a Hero of a Year pass for the 15k Steel and buy the Year Pass which includes the Hero afterwards. I tried to search the Forum and could only find 1 entry about the Marching Fire Pass, apparently it doesnt but it wanted to ask to make for sure and if anything changed. Thank you and have a nice Day.

[Ubi-Jimothy]

Hey GenWargrey,

Unfortunately the answer is no. You will not receive any Steel back for already owning a character included in the pass.

Regards,

Jim.

[GenWargrey]

thank you, thats bad. So i gues theres also no chance getting the steel back by contacting customer support / opening a ticket?

[Ubi-Jimothy]

thank you, thats bad. So i gues theres also no chance getting the steel back by contacting customer support / opening a ticket?

It's highly doubtful, but feel free to get in touch if you'd like to!

[EvoX.]

So i gues theres also no chance getting the steel back by contacting customer support / opening a ticket?

There's zero chance of that happening. This company's customer support is abysmal, don't waste your time.

[Tyrjo]

Hey GenWargrey,

Unfortunately the answer is no. You will not receive any Steel back for already owning a character included in the pass.

Regards,

Jim.

This means there is zero incentive to buy a season pass if you change your mind later on. It's a stupid business decision that I have addressed on here earlier. You don't want your customers money?

[TheRealZinwrath]

Ah just made a ticket asking this then realized there is a forum. Was on the fence whether to buy this or mortal kombat 11...guess that's 30 bucks I saved to spend on Mortal Kombat 11 instead! hehe Kind of bad business model but personally is fine. I don't mind spending money elsewhere.