On one side you have less than 10% of the players.
-The competitive players
-Those that want every hero to be completely balanced to every single other hero

On the other side you have more than 90% of the players.
-Noobs, Casuals and active players
-Those that want the overall game to be balanced With each hero having strenghts and weaknesses in other heroes.

And then you have:

On one side, pc players
-60fps
-making everything so reactable that you rule out the Noobs, Casuals and active players.

And on the other side, console players
-30fps
-ruling out a serious competitive scene, and creating an even bigger gap between active players and competitive players.

whats the endgame? adding New heroes should be on the bottom of the list of Things the game needs.

even out the playing Field and bring the community together.
bring both pc and console Down to 30fps and slow Down the fastest attacks.
Close in on the player skill gap. increase all damage a bit.
make every 3rd Block within a 3 sec timer an Automatic parry and remove manual the parry function.
put guardbreak on cooldown.

the game is a mess.