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  1. #1

    Can't access the store! Can't buy anything!

    I can't access helix store in game, even on the internet browser. I always see that "We are currently improving the service in order to propose you a better experience!" I play only this game and For Honor, i can't buy any dlc for For Honor too. Same message!

    This problem happened from December 2018. I thought something wrong with my pc or internet connection, but nothing wrong. I come to my friends houses and many game centers, ... but still see that. Anyone know wtf happening? They maintain online service for 3 months and still not done yet????

    Sorry for bad eng. Thanks!




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  2. #2
    I have currently the same issue, I wanted to do my online weeklies. The explanation is simple : Ubisoft's servers are too busy with the Division Private Beta.

    I had this issue before : All was working fine until one day the store/online quests were unavailable. I tried all the fixes found on this forum but nothing. The solution was to wait a few days for the servers to be operational again.

    I don't know if it's only European servers, I feel there is no monitoring on this issue. (I'm in France)
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  3. #3
    oh yeah, same! No daily, no weekly, no orichalcum quest... but can still buy weekly gear.. lol I really dont understand wtf they're doing for many months
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  4. #4
    Server is down again for me in France. No online quests, no store. I will have to wait a day or two again...
    For a single player game, these online issues are very annoying.
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  5. #5
    maintenance is done, I concur Online Error her, too (Germany)

    ticket's been posted about this
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  6. #6
    Ubi-Keo's Avatar Ubisoft Support Staff
    Join Date
    Jul 2017
    Location
    UK
    Posts
    5,119
    Hi guys,

    I am sorry to hear that you have experienced this issue.

    If you are still experiencing this could you please try the troubleshooting steps here.

    However if the issue continues to persist after following the troubleshooting steps then could you please submit a support ticket and our Customer Support team will assist you further.
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  7. #7
    I have the same problem, same error message, except my number in the brackets is [0x70000158]. I've opened a case 4 days ago and no response. I've missed weeks of weekly and daily quests and it's very frustrating. This problem happened to me last year and I was able to fix it by updating my OS and my graphic card driver, but now it's not working again. Please help/fix it. I've already tried every single solution on the support page.

    EDIT: I got a response back and they helped me out. I'm going to copy the same response I posted on another thread in hopes that it will help you too!

    Before I contacted support I tried all the steps listed here: https://support.ubi.com/en-GB/Faqs/0...with-Uplay-PC/

    But the rep that helped me spotted my mistake with the port forwarding solution. The first time I did it, I skipped their static IP guide because I thought I just had to do it on my router. So here are the steps I took that fixed it for me:
    static IP: https://support.ubi.com/en-GB/faqs/0...address-for-PC
    port forward: https://support.ubi.com/en-GB/faqs/000025479/

    The FAQ from Ubisoft is a little brief, but I basically followed their static IP guide, read through their port forward guide then googled for 'port forward with __(your router brand here)__'. For me, I had to do a DHCP reservation and then did a port forward. The ports for AC:OD are 80 or 443. 443 is the one that worked for me, I didn't try 80 but it would probably work too.

    Cheers!
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  8. #8
    Everyone in Vietnam can't buy any games from Ubi store.
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  9. #9
    Me too
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  10. #10
    i'm from Vietnam and i have "We are currently improving the service..." everytime i try to buy something on ubistore :'(
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