this is the image about the answer for my the ticket they said "simply your PC doesn't meet min requirement, It's not an error".
https://imgur.com/a/uUhVpL3
Now now, they never said that "support" is notified or not, they simply said to post support tickets and send them the numbers, which most likely means that they gave them to the DEVs. I have contacted support and they firstly told me that I don't have minimum requirements, then I told them that I have been playing the game for 137h already and then the next reply was "Oh sorry, I have been notified that developers are working on this problem....etc.".
It is not support that is working on game fixes it is the developers, there are tons of people working for support and they most likely told them to just pass those files to the devs and nothing else.