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  1. #1

    No Beta Code Received, ordered through Ubistore. Who got theirs?

    I ordered the Phoenix Edition through the ubisoft store and still have not received a beta code.

    I contacted support who only direct me to a FAQ that does not answer my question, which is why is there no date set when I should expect the code to come through email, or why not receive it immediately with purchase, like I would have, on the receipt, if pre-ordered through a brick and mortar retailer (none of which carry this edition, otherwise I would have).

    I sent another inquiry and this is basically the response " If you do not have your code by beta access, please contact us and let us know." How's that going to work out then.

    And with the beta right around the corner, and the file size, which I imagine will be large, isn't this a little late to be receiving at least a code?

    How is it so complicated that ubistore themselves don't know when they are emailing codes out?

    Has any one ordered through them and received the beta code already? Please let me know. And thanks.
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  2. #2
    A Ubi-rep commented in a similar (but far less polite) thread a few hours ago, to "be patient", they can't say when the codes will come out. My suggestion is if you still don't have the code on 2-6-19, start a thread on it.
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  3. #3
    You wont need a beta code, the beta will be automatically assigned to your account if the game was bought off uplay.
    The issues you're having with the support team just seem to be bad communication to them from the higher ups, they can only tell you what they know.
     1 people found this helpful
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  4. #4
    Stew36o's Avatar Senior Member
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    Jan 2013
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    you dont need no code , you will automatically have the beta access as soon as its available directly on your uplay account
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  5. #5
    if.you buy physical.copie you need a code from your reseller if its a digital copie dont worry
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  6. #6
    Ubi-Zubi's Avatar Community Representative
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    Sep 2018
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    1,459
    The codes will be released soon! I understand your eagerness and can confirm the codes have not been sent out yet. This FAQ will be updated when the codes are available if you want to keep checking it.
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  7. #7
    Ubi-Zubi's Avatar Community Representative
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    Sep 2018
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    1,459
    The codes will be released soon! I understand your eagerness and can confirm the codes have not been sent out yet. This FAQ will be updated when the codes are available if you want to keep checking it.
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