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  1. #1

    Cantīt buy anything.

    I press "SHOP NOW" and I just get a screen that says "Your shopping basket is currently empty."


    So why cant i buy in Uplay or how do I add games to cart?


    //J
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  2. #2
    UbiGabrinth's Avatar Ubisoft Support Staff
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    It looks like you were able to make a purchase. Could you let us know what helped you to be able to complete your transaction?
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  3. #3
    I have the same issue, i am able to purchase through the website but not through the app it just shows shop now then when you click this you just get shopping basket empty
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  4. #4
    UbiGabrinth's Avatar Ubisoft Support Staff
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    Please see if this issue persists after uninstalling Uplay, installing the latest version, and opening the program as administrator.
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  5. #5
    I have the same problem. I tried to preorder a game through Uplay but when I clicked on Pre-order, it shows my cart with text "Your shopping basket is currently empty." So I tried it with the Ubisoft shop (store.ubi.com) but even there, I can't add it to my cart. The button become just grey and nothing really happens. I already submitted a ticket last Friday but I've got sadly no response to this time. If it helps, the ticket number is 07836355. I would be glad at least for some response.
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  6. #6
    UbiMorning's Avatar Community Representative
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    Hi LazarusV2! I did see your ticket. I tried looking at your account's recent transactions, and did not see your attempt for FCND. You should not have been charged for this purchase attempt, in the event you were. I have passed your ticket on to the correct department for investigation regarding this issue. I strongly recommend using the website as a work around.
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  7. #7
    Thank you for your the answer and looking into this problem. I tried it again right now but still no change. I put the game to cart and it shows that its there. Then I press to contiune and it wants me to sing in with my account. So I do it and it will redirect me to page, where I fill billing information etc. But when I want to click on "Confirm and Pay" I can't, because the button is grey by default and it won't let me to push it. I can post a image of it here or on the ticket if it will help you.
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  8. #8
    I'm having the same problem can't buy through uplaty or the website. Also the discount code for the 20% off wasn't emailed to me when i cashed in my uplay points.
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  9. #9
    Has anyone managed to fix this either by re-installing uplay or response from ubisoft please?

    Thanks
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  10. #10
    UbiMorning's Avatar Community Representative
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    Hey guys! Can you confirm what region you are contacting us from by chance? This helps to see if it may be a localized issue.
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