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  1. #1

    Avatar not updating

    Hi!

    A few days ago I changed my Uplay profile picture (avatar) on the website, but it never updated on the Uplay launcher. I read up on it and some people had suggested to wait for a while, because all the pictures supposedly go through a filter or something. So, I did. I waited for a few days, but to no avail. I just changed it again and uninstalled and reinstalled the Uplay launcher, but my old avatar is still there. It's even on the forums. Any help would be greatly appreciated!
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  2. #2
    Ubi-Matcha's Avatar Ubisoft Support Staff
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    May 2018
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    2,217
    Hey Euron1us! This issue is currently being investigated, apologies for any inconvenience!
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  3. #3
    Hey, no problems! My avatar finally updated on the forums and Uplay two days ago. But the old one is back on the forums for some reason haha
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  4. #4
    Ubi-Swaggins's Avatar Community Manager
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    Nov 2017
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    7,058
    Hey Euron1us,

    I have just checked your avatar, it looks to be updated to the correct one.

    Can you let me know if this is not the case?
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  5. #5
    I have the old one on the forums, Ubi-Swaggins. I thought it might be a browser cache thing, so I cleared it and even used a different browser. My profile has the old avatar on the forums for some reason
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  6. #6
    UbiMorning's Avatar Community Representative
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    Sep 2017
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    15,450
    Are you able to provide a URL link to the image you were expecting to see versus the image you are wanting to use Euron1us?
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  7. #7
    I'm not quite sure I'm following, UbiSailorScout. The image I was expecting to see and the one I want to use are the same one haha. But I keep seeing my old one.

    This is the updated one I should have: https://imgur.com/a/JLAAoEV
    This is the old one I keep seeing: https://imgur.com/a/KW8ovwi

    At least Uplay is displaying it correctly: https://imgur.com/a/I5gQLmS
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  8. #8
    Ubi-Swaggins's Avatar Community Manager
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    Nov 2017
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    Hey Euron1us,

    That is the avatar I can see on my end
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  9. #9
    Have they fixed it yet? Since mine showed the new avatar 1 hour ago but after 1 match r6s, it changed back to the division 2 default one
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  10. #10
    Ubi-Swaggins's Avatar Community Manager
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    Nov 2017
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    7,058
    Hey ChuckleNep,

    Thanks for reaching out.

    It appears your avatar has updated
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