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  1. #1

    [RESOLVED] Won't load beyond ''Checking for additional content...''

    How am i supposed to fix this issue? I've had this before with a previous update but it's now happened again and i cannot get passed it. I've hard reset the Xbox twice, i've deleted the game and re-installed it and still it will not go further than the title screen and 'Checking for additional content'. I've sat for well over an hour collectively on all my numerous attempts to get it to load and it's done nothing.
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  2. #2
    If you are playing the game on a PC via steam downloaded content you have to go back and verify the game files. I had the same problem after trying to get Legacy of the First Blade to load. Odyssey kept on crashing at check additional content. Verifying the game files fixed the problem.
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  3. #3
    UbiMorning's Avatar Community Representative
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    Hey ScottyS1990! I see you mention your XB. Do you have the game on an internal or external HDD? How much space is currently available?
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  4. #4
    I've resolved the issue by clearing all local saves then having it sync to the cloud again. Not sure why that worked, but it did.
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  5. #5
    Ubi-Matcha's Avatar Ubisoft Support Staff
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    Thanks for the update, we're glad you managed to resolve it!
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  6. #6

    Won’t go beyond “checking for additional content”

    I seem to be having the same problem but not too keen to delete all my local saves and lose my game entirely. Is there another solution? This happened after installing Atlantis update.
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  7. #7
    Ubi-Keo's Avatar Ubisoft Support Staff
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    Originally Posted by Pugsley007 Go to original post
    I seem to be having the same problem but not too keen to delete all my local saves and lose my game entirely. Is there another solution? This happened after installing Atlantis update.
    I am sorry to hear that you are experiencing this issue.

    Could you please try the following troubleshooting steps if you haven't already done so.

    1. Power cycle your console.
    2. Delete the games installation data, then reinstall the game and all of the DLC content that you own along with the latest update and try again.

    If the issue persists the only other suggestion is to delete the local saves as mentioned above. If you have an external HDD you could backup your local saves.
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  8. #8

    Same on Stadia.

    I’m having the same issue on Google Stadia. This is now day 2 of not being able to get past the “checking for additional content” message. Worked fine until yesterday.
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  9. #9
    Can't say I love your reply. Asking me to check for Stadia connection issues is not the issue, and it's been documented in a ton of places outside of Stadia. Starting to get the feeling that I'm screwed here.


    " Thank you for contacting Ubisoft customer support. I hope that you are doing well!

    I'm sorry to hear about the issue being experienced with Assassin's Creed: Odyssey on Stadia!

    To further investigate this matter, can you please complete all of the recommended steps at the following page?

    https://support.google.com/stadia/an..._topic=9495216

    If the issue persists, we'll be more than glad to further investigate this matter with the appropriate teams accordingly on your behalf!

    If you have any further problems, questions, or concerns, please feel free to inquire about them."


    Documented lots of places:
    - https://www.reddit.com/r/assassinscr...ional_content/
    - https://gamefaqs.gamespot.com/boards...x-one/78114680
    - and a ton more; https://www.google.com/search?q=chec...hrome&ie=UTF-8
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  10. #10

    Yep. Too bad for me I guess.

    “Thank you for contacting Ubisoft Customer Support. Thank you for reporting this issue. I sincerely apologize for any inconvenience this may have caused you. This issue has been forwarded up to the development team for further review. If any additional information becomes available, it will be posted to the game's official forums at https://forums.ubi.com/ and our Support Website (http://support.ubi.com)”

    So in the mean time I have paid you for software I cannot use for an indefinite amount of time. Possibly never being fixed since the issue has been around since at least AC Syndicate in 2016 (https://www.reddit.com/r/assassinscr...l_content_for/) Actual assurance that a real fix is coming would be nice. Otherwise I would be entitled to a refund.
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