1. #21

    Nothing working on all just dance games

    So what a joke bought the 2020
    Just dane for my daughter's so disappointed and now all other just dance games not working on Kinect and surprise surprise no support a complete joke.
    Share this post

  2. #22

    Kinect not just working with any just dance

    Why at Xmas you get new 2020 just dance game and nothing obviously works must be a software issue and not Kinect problem but no one seems interested in the issue and all other just dance have same problem
    Share this post

  3. #23

    Kinect not pick up players

    Same as others. Son got Just Dance 2020 for Christmas and is gutted as Kinect not picking up the players. All checks completed and Kinect works but not with Just Dance 2020
    Share this post

  4. #24

    Refund????

    Maybe we should be offered a refund as clearly there have been issues for a long time
    Share this post

  5. #25

    Mystery software

    So, in addition to everyone posting on here and i am sure a million other viewers, how is it that the kinect works just fine with Just Dance 2016, but ever since they changed something drastic in JD2018, the kinect has not worked with JD2019 or JD2020. So here is the easy fix. Put back the kinect control data from 2016 and stop messing with it. I bought this for my daughters who are tired of 2016. We tried 2019, it didn't work, now here we are with 2020... ugh... how can a software company send out a product if they don't ensure it works? I am a hardware technician, but this just floors me.
    Share this post

  6. #26

    Possible workaround found

    I posted in JD2020, but it applies to 2019 as well. One of the trouble shooting steps is to remove or turn off your internet connection. I did it via the system menus outside the game. Once I did this, I restarted the game and it worked. I then went back into the system menu and turned the network connection back on and it all still worked.

    Since doing this, I have turned off the game for an hour, unplugged everything from the xbox for 5 minutes, replugged it all back together and it still works.

    So, hope this helps people. Now I am having an issue with internet not keeping up with content, but that's a different forum issue.
     2 people found this helpful
    Share this post

  7. #27

    worked a treat

    Thanks Silhyboy.
    Bizarre that you thought of trying this as we would never have thought it was connected to the issue we were experiencing. However, we tried the fix you mentioned regarding the internet connection. Worked for us and now the kinect picks up the dancers in the room. Everybody is happy and we don't need to use our smartphones now.
    Share this post

  8. #28
    so i have had the same issue, and searching all forums, after i turned xbox into offline mode and restarted, kinect started working.
    Share this post

  9. #29
    UbiKoality's Avatar Ubisoft Support Staff
    Join Date
    Sep 2019
    Posts
    2,066
    Chel2020 and drunk_munki, I'm glad to hear that the issue has been resolved for you both! Thank you for sharing your suggestion, Silhyboy!

    Npt7359 and soozevp1, can you please try Silhyboy's tip? Thanks!
    Share this post

  10. #30

    Workaround verified

    Just wanted to add to the list of people giving this solution the thumbs up and provide additional info I picked up while troubleshooting.

    So I had the same issue described in the thread and the following steps resolved the problem

    1. Launch the game
    2. Go into the Xbox network settings and select go offline
    3. Reboot the Xbox
    4. Launch the game
    5. Verify that the kinect is able to detect a person in the song selection screen
    6. Go back into Xbox network setting and select go online


    Note: While I was having the issue I noticed that the IR sensors (the red lights on the kinect) would light up while I was in the Xbox menus but would blink off as soon as I was in the game menu. After applying the workaround the IR sensors now stay on while the game is launched. Don't know why disabling the NIC would have anything to do with the IR sensors but I thought I would share in case this made your QA go "AH HA!"
    Share this post