1. #11
    My amp doesn't have an HDMI input but RCA for multi channel.
    So i use a "extractor" like this one https://www.ebay.com/itm/HDMI-LPCM-5...-/323464211358 to get the signals for the amp.

    I remind you that i had this audio distortion on 2 different TVs, stereo from TV or surround from amp, and the Switch itself handled.
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  2. #12
    UbiMorning's Avatar Community Representative
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    Thanks for clarifying! I tried looking for a support ticket under your account, and was not able to find one. Were you able to submit a ticket?
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  3. #13
    Sorry i didn't even know i had to submit a ticket :/
    How can i do this ?

    EDIT :
    Ok i created a case # 07786259 (french support).
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  4. #14
    UbiMorning's Avatar Community Representative
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    Thanks for the ticket number! We are currently looking into this issue for you. An agent had asked for you to try reinstalling the game on your Switch if you have not done so already. Let us know if that helps at all!
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  5. #15
    hello;
    so i uninstalled the game and re-dowloaded the data, plus the DLC.
    Sadly, the sound issue is still remaining.
    I discovered that on Necrom, there is a place where you can here the sound switching from nice to distorded (and vice versa).
    I'll upload a video later in the week.
    See ya !
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  6. #16
    Ubi-Swaggins's Avatar Community Manager
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    Thank you for keeping us in the loop M0ckyL0ck.

    Once you have the video, please share the link to your support case so the investigating agent can also look into it
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  7. #17
    Hello !
    here is a vid showing where on Necrom the audio switches from normal to distorded
    https://www.youtube.com/watch?v=ErP0LgyGsfQ
    See ya !
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  8. #18
    UbiMorning's Avatar Community Representative
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    Thanks for the video! We appreciate your help so far
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  9. #19
    So they told me they will inform their dev team about this issue.
    Hoping it will lead to a fix.
    Thank you !
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  10. #20
    Ubi-Swaggins's Avatar Community Manager
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    No problem, thank you for getting back to us!
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