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Junior Member
My amp doesn't have an HDMI input but RCA for multi channel.
So i use a "extractor" like this one https://www.ebay.com/itm/HDMI-LPCM-5...-/323464211358 to get the signals for the amp.
I remind you that i had this audio distortion on 2 different TVs, stereo from TV or surround from amp, and the Switch itself handled.
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Community Representative
Thanks for clarifying! I tried looking for a support ticket under your account, and was not able to find one. Were you able to submit a ticket?
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Junior Member
Sorry i didn't even know i had to submit a ticket :/
How can i do this ?
EDIT :
Ok i created a case # 07786259 (french support).
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Community Representative
Thanks for the ticket number! We are currently looking into this issue for you. An agent had asked for you to try reinstalling the game on your Switch if you have not done so already. Let us know if that helps at all!
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Junior Member
hello;
so i uninstalled the game and re-dowloaded the data, plus the DLC.
Sadly, the sound issue is still remaining.
I discovered that on Necrom, there is a place where you can here the sound switching from nice to distorded (and vice versa).
I'll upload a video later in the week.
See ya !
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Community Manager
Thank you for keeping us in the loop M0ckyL0ck.
Once you have the video, please share the link to your support case so the investigating agent can also look into it
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Junior Member
Hello !
here is a vid showing where on Necrom the audio switches from normal to distorded
https://www.youtube.com/watch?v=ErP0LgyGsfQ
See ya !
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Community Representative
Thanks for the video! We appreciate your help so far
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Junior Member
So they told me they will inform their dev team about this issue.
Hoping it will lead to a fix.
Thank you !
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Community Manager
No problem, thank you for getting back to us!