1. #1

    Strange audio distortion on Switch version

    Hello,
    I'm playing Starlink for about 40 hours now, and a strange audio issue appeared yesterday.
    The sound of the game (specially FX sounds) seems to be played inside a "canister" with something like metallic reverb/echo.
    It occurs on both TV and surround amp.
    I tried to change from surround to stereo (and back) but it doesn't help.
    This strange effect disappears once i reboot the game (not the console) but it comes back after a while. I had to reboot about 3 times, each time the effect disappears but comes back after a while randomly.
    Surprisingly, it seems that I now have the voice acting even in stereo mode when this problem occurs oO.

    It wa late yesterday so i may have done something wrong with my sound setup but still.
    I'll make some more tests this late and let you know.
    Thank you.
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  2. #2
    Ubi-Swaggins's Avatar Community Manager
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    Hey M0ckyL0ck,

    Does this occur when you are playing the game out of the dock?

    Cheers,
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  3. #3
    Actually i don't know as i play only docked. I'll give a try and let you know as soon as possible.
    Thank you for watching this thread
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  4. #4
    UbiMorning's Avatar Community Representative
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    No problem M0ckyL0ck! There is a known issue with audio during cut scene specifically. We do have this FAQ for audio issues available.
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  5. #5
    Hello !
    thank you for your reply, but it doesn't affect cut scenes. Actually, it affects FX sounds ingame (ship motors, weapons - you can here the more distorded sound with the Levitator, enemies).

    So here a bit more of description :

    - i own the physical game, from France.
    - i bought the big DLC with every pilots, ships and weapons.
    - it appeared at about 40 hours of game.
    - it appeared the first time on Necrom, the last planet i discovered. All other planets are completed 100%.
    - the sound seems distorded, like hearing inside a canister with metallic echo/reverb effect. Or like oldy compressed MP3.
    - it affects FX sounds like explosions, ship motors, weapons, etc
    - it can come and go randomly. Sometimes, if i leave the planet (still Necrom), it disappears once in space ; sometimes it remains. It can appears for a few seconds or last many minutes (dozens).
    - rebooting either game or console doesn't change anything. The distortion can be here or not.
    - it doesn't affect other games i booted from the console itself.
    - i puuled out the cartridge and plugged it in back. No change.
    - it seems to not affect the game of another user of my Switch (he discovered only the 2 "first" planets, dunno if it's related). At least for now. I am the main account of the Switch.
    - it occurs both docked and handle mode
    - even when the issue is "running", it doens't affect voice acting, cut scenes (even those loaded from the menu from Collection).
    - I left Necrom, heading for Haven, the problem didn't came back (for now, played about 30 minutes after leaving Necrom yesterday).
    - it seems to me that the console was a bit of hot when this occurs, but ...
    - i never encountered this issue in any other game. The only other game i played in surround setup is Zelda BOTW. I played it for 200+ hours and never had this distortion.
    - the console has almost never been played handled, 99% of its time docked.

    I hope this will help in troubleshooting;
    See ya !

    PS : i really like this game
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  6. #6
    Ubi-Swaggins's Avatar Community Manager
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    Hey M0ckyL0ck,

    Thank you for information, could you please take a video next time the sound issue occurs and forward it to our support team on our support website

    Once this is done the team can investigate it further.

    Cheers,
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  7. #7
    Hey !
    so this is a vid showing the issue. Forgive the bad quality, but you can still get the problem. This time, no surround setup. Just a TV and its stereo settings.
    https://youtu.be/6pw0VO_c8NI

    I played today for about 1 hour in space, around many planets without any issue, but when i got onto Necrom, the problem came after a few minutes.

    The vid starts on Necrom, showing the issue.
    Then i go into space, where the problem remains.
    Then travelling fast heading to Kirite.
    Getting out the fast travelling, the problem is still here.
    Then i land on Kirite and the problem is gone.

    I really hope there is a solution, from my side (i can still make something wrong) or yours.

    PS : i finished the game.
    Now waiting for the second episode
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  8. #8
    Ubi-Matcha's Avatar Ubisoft Support Staff
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    Hey M0ckyL0ck, we're unable to view this video I'm afraid.
    Please make sure links to any videos are public, thanks!
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  9. #9
    Damn ! Dumb of me !
    Now the video is public.
    Waiting about your thoughts
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  10. #10
    UbiMorning's Avatar Community Representative
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    Thanks for the video! I noticed you mention that you have tried with surround sound. Does it use HDMI output?
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