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  1. #21
    Ubi-Ginge's Avatar Ubisoft Support Staff
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    Oct 2018
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    2,991
    @guffepuffe
    Can you please set up a case on our support site and upload text copies of your DXDiag and MSInfo files.
    Once this has been done, please let us know your case number.

    @NaomiKatyr
    Looking into your case, I can see the team got back to you with some steps to try
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  2. #22
    So where do we stand with this issue? I've so far seen no solution anywhere on the web.
    What are the steps to try as presented by Ubisoft support staff?
    Were any of these steps successful in solving the problem? YES or NO?
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  3. #23
    Ubi-Keo's Avatar Ubisoft Support Staff
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    Jul 2017
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    UK
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    5,119
    Originally Posted by three100mph Go to original post
    So where do we stand with this issue? I've so far seen no solution anywhere on the web.
    What are the steps to try as presented by Ubisoft support staff?
    Were any of these steps successful in solving the problem? YES or NO?
    Sorry for the late response.

    We are only aware of two issues with keyboard lag/unresponsive. One is if you have the Discord overlay enabled and the other is if you are using a Dell keyboard as multiple actions are not functional when Shift+Space key combination is assigned to them.

    Other than that we can only provide basic PC troubleshooting.
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  4. #24
    This is a super old thread, but I wanted to share what I found.

    I was running into this same issue. It was exactly as described as well: The longer I held 'W' initially, the longer the character would run after releasing it.

    I didn't have discord overlay open, but OVR toolkit was for some reason running on my machine (I never use it). I exited that, and quit Virtual Desktop streamer just to be safe, and my issue was resolved.

    Hope this can help others
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  5. #25
    Ubi-Raziel's Avatar Ubisoft Support Staff
    Join Date
    Jan 2019
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    4,533
    Originally Posted by somberrr Go to original post
    This is a super old thread, but I wanted to share what I found.

    I was running into this same issue. It was exactly as described as well: The longer I held 'W' initially, the longer the character would run after releasing it.

    I didn't have discord overlay open, but OVR toolkit was for some reason running on my machine (I never use it). I exited that, and quit Virtual Desktop streamer just to be safe, and my issue was resolved.

    Hope this can help others
    Hey, thank you for adding your experience

    I'd also like to add in relation to your steps, that players can try disabling background applications.

    If that works, you can then try to check each running software and determine which one is causing the issue.

    All the best!
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